My wife and I have been back to this hotel after a few years during a trip in Costa Rica for 10 days.
It is said to see how much did change during the last 3 years, yes I agree and understand that there has been a financial crisis and Tourism business was suffering everywhere. Having said so however one still needs to keep up with what should be seen as minimum 5 star standards if you wish to compete on this level.
As much as we both did praise the hotel and its services 3 years ago, we now need to say it is no longer what it was.
Maintenance and attention to details by Employees is the big issue:
The Air-condition did only work on full speed and lowest temperature
The Jacuzzi was not working at all, water cold
Mini Bar selection way below standard
Water- and other maintenance damage on wood works, main entrance door frame, and walls in bath room, shower and entrance area
Reception area presentation is no longer what it was, things changed and we both did feel said about what we did experience
Overall we must say:
What once made a huge difference in your stay, has now turned the other way; the special service attention to detail and perfectly maintained operation is lost. A lost value, chance and missed opportunity.
- Arenal Kioro Hotel
