A beautiful setting, nicely landscaped and laid-out. The restaurant is sub-standard and extremely expensive for the food and service. Breakfast is mediocre, at best. A taxi to town costs $10 each way, and this hotel behaves like they have a captive audience. However, the zip line experience is fantastic and very well done! Next time in this area, we'll look for a different place to stay.

We had a good time at Paraiso. The on-ground hots springs were relaxing and numerous enough that we weren't crowded at any of our daily visits, they were also a great place to meet other visitors. The front reception staff, especially Stephanie were helpful and friendly every time we were there. Great food with good service and patient staff with our Spanish attempts. Nice pools, good hike to the valley behind, good tour offerings. The rooms were good and view of the Arenal Volcano was great when its wasn't in the clouds. La Fortuna didn't have too much to offer in the way of culture but there were lots of eating and shopping options. A hotel shuttle into town would have been a nice service. No fitness center.

Don't know how old the mattresses are but they got to be at least 30 years old. Time for an update. Very uncomfortable sleep. The hot springs were suppose to get hotter as you went higher, but they all seemed to be the same temperature (Cool) until you get to the last one which was hot. The restaurant was just average. Would not recommend staying here.

I would say the main advantage of staying at this hotel is the wonderful views of the Arenal volcano. Each of the chalets has a porch with panoramic windows that look toward the volcano. Unfortunately the rooms are dated and tired. Contrary to another report there was a working safe in our room and when we accidentally locked it before resetting the code, reception sent someone very quickly to fix it. The starters and main courses in the restaurant were excellent. The grilled sea bass was particularly delicious. However the desserts were a disappointment. If you are going to try zip lining, then you may want to check that a double cable is used for safety. Our guide recommended a nearby facility rather than the one at the hotel but I don't know whether or not it was for this reason.