The Best Western Pudong is off the tourist track, but reasonably convenient for visiting the exhibition centres in the Pudong area, which was the main reason for my stay. As some of the recent reviews have been mixed, I sort of braced myself for a mixed experience. Instead i was pleasantly surprised. I asked for a non smoking room at check-in, was upgraded to a suite. Spacious, quiet (double glazed windows), clean and comfortable. Good sized bathroom. Excellent free broadband internet, fast connection. Both the breakfast and dinner buffets are very good, and the hotel rates in my opinion are very good value. The hotel staff were all unfailingly polite, courteous and helpful. Also there are lots of staff, I never waited at reception. Gym, spa, sauna, 24 hour room service and if you want it, an in room massage.

A tip for others: the business club on the 25th floor has free buffet snacks and drinks on Friday evenings. The friendly waiters gave me an impromptu Chinese wine tasting, several varieties, all on the house. Only minus is no swimming pool, but this is not a resort. The hotel suited me perfectly.

This is a hotel for the locals. If you are foreigner visiting, you will definitely not be impressed.

The hotel is busy since it is close to a major Chinese telecom company and their employees and partners can get a discount rate here. As a result, it is very difficult to get a non-smoking room. If you are a non-smoker in a room where smoking is allowed, it is absolutely a nightmare. All the furniture and clothe has a layer of smoke. The carpet is also very smokey.

I also find the elevator very smokey. This is surprising because I don't think you can smoke either in the elector or in the lobby. But then again, this is Asia where there is little smoking etiquette.

If you are here to visit customers near by, then the location is okay. However, there is not much else around the hotel. You will have a hard time getting into most restaurants around here after 8:30PM. Most restaurants close at 9PM but the kitchen is closed at 8:30PM. They will not let you in.

Other than third hand smoke problems, I also find this hotel much dirtier than other hotels I have been in. Carpet is dirty. Mats is dirty. If feels unsafe not to wear slippers here.

Comfort-wise, this hotel ranks quite low. The bed is hard and not cushioned. The washroom is small, especially the shower. The shower is a complete disaster. The show door is not sealed and leaves 2 large gaps on both sides. This being a very small shower stall, the washroom will get water everywhere.

While there is a fitness room, it is very pathetic with very little equipment. You find some locals working out with their dress shoes...

I will not stay here ever again myself.

After my company's business trip coordinator booked my colleagues and me for 4 nights in this hotel I've read some of the latest reviews here and got very anxious...
Well i was totally surprised to find a very nice hotel with big rooms (deluxe, 60$ per night) with a decent breakfast (continental, fresh vegetables, eggs, bread, sausages, juices, etc).
indeed it's quite far from Shanghai center (~40-50 Yuan taxi fare, ~20-30 Mins) but it is very close to the high-tech business area i was going every day.
Didn't encounter any issues with hotel's administration and definitely not the Chinese Mafia.
Make sure you have your POI in advance as the directions we got from the "English speaker" guest guide was a bit accurate not to say WAY WAY OFF 8-)
Notice that in my room there was no WiFi but only Ethernet socket so you need to tweak your cellphone if required.

This hotel management like chinese mafia,very unhonest ,we checked in at 11pm 23 persons on group tour,at 6 am morning call,at 7 am luggage outside hotel room,and we went down for breakfast,and we planed to go at 8 am,but during breakfast,our tour leader searching one family,so they stopped the breakfast because this hotel asked for compensation because two big towels and a small towell loss,after that the reception made a correction,and told us that 2 bigtowels are too dirty so can not use it again.And after stopping their breakfast,both of my groupfriend went upstair to the room again,with the reception officer for checking these bath towels>
The reality was,the tow big bath towels is normal,and one small bath towell was found in the bed.Because this trouble our groups delayed for 45 minutes,and loss breakfast time.In my opinion the management of this hotel is equally bad as thieves in shanghai Nanjing road.They tried hard to cheat us,so every body who stay in this hotel should be carefully,this is a chinese mafia management,better to avoid