This is my 6th stay at the Royalton Hotel in Shanghai this year. The consistency of the SUPERB service here is astounding! The rooms are extremely comfortable and clean, the responsiveness and attentiveness of the staff from top to bottom is incredible. And, most, if not all the staff, speak a fair amount of English. All the hotel services have been outstanding - room service, laundry, housekeeping, lobby bar, etc. And, the breakfast service in the 2nd floor restaurant has been divine!
Special praise must go to Michael Brooks, the G. M., as his hands-on management style and complete and total dedication to making his guests' experience here at the Royalton is nothing short of extraordinary.
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- Shanghai Royalton Hotel
