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Crowne Plaza Shanghai – reviews, photos

4.5 of 5
No.400 Panyu Road, Changning District, Shanghai 200052, China
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Crowne Plaza Shanghai
Ranked #101 of 2,715 hotels in Shanghai
4.0 of 5 stars 276 Reviews
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276 reviews from our community

What travellers say about this hotel
  • Breakfast buffet(3)
  • New wing(3)
  • Tour group(3)
  • Very good(3)
Traveller rating
    83
    128
    47
    13
    5
Only show reviews for Family (9) | Couples (8) | Business (59)
Date Rating
Saint Paul, Minnesota
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Average hotel in a good location in Shanghai”
3 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

Traveled through Shanghai on a recent business trip and stayed at this property for two nights. The hotel is in a nice area, close to Jiaotong University and the French Concession district. The area around the hotel is very nice with shops and restaurants located nearby. Cabs are easily available in and around the hotel to get to other parts of the Shanghai or the airports, so transportation wise, this is a conveniently located hotel. The property itself seems to be an older property with dated decor. A little below par for what I would have expected of a Crown Plaza. The staff is professional and efficient and gets the job done. My room, located on a higher floor, overlooked a row of apartments, so the view was nothing to crow about. My room was on the smaller side for a Crown Plaza. The space constraint also translated to the bathroom which appeared a bit dated. Other than the cramped space, the room furnishings were generally clean and functional. The room itself was quiet and I enjoyed a good night's sleep on both days that I was there. Didn't visit any of the onsite restaurants, so I cannot comment on the quality of the food or service. All in all, a decent experience. However, I was expecting a little bit more because of the Crowne Plaza brand.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhopal, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“An Average hotel to live in Shanghai”
3 of 5 stars Reviewed 24 December 2011
1
person found this review helpful

Due to last minute booking, I didnt have much options. So went with this hotel, and as expected, it was just OK. The rooms give a view of skyscrapers of Shanghai, but are very basic in nature. Service is also just ok. Had to wait for long to get checked in. There will not be stewards around to take your luggage to your room, if they are heavy. The complimentary buffet is like any other chinese hotel, but is very crowded. You will have to wait for 15 mins to get a seat. That too, you have to rush else someone else will take it :)The restaurant staff hardly know any english, so communicating with them becomes a problem.
Overall, looking at the price paid its a good stay, but if seen alone, its strictly OK

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longview, Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great place to stay in Shanghai”
5 of 5 stars Reviewed 9 December 2011

This is a very nice hotel with comfortable beds and all amenities. I stayed here a total of 9 nights on 2 trips in July and September of 2011.
The buffet restaurant has a good breakfast selection for American, European, and Asian guests.
Wifi service is excellent. In a nice area downtown with shops and restauranst nearby

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marseille, Provence-Alpes-Cote d'Azur, France
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
“Good spot to stay in Shanghai”
5 of 5 stars Reviewed 7 December 2011

I found the hotel very nice and the location convenient. The room is spacious and the bed is very confortable. It is a few blocks away from Jiaotong University as well as from the metro station. They serve Western food which can offer you a break from the local food. The gym is nice and well equipped. They speak English well. On top of that, you will find restaurants, bar and pub around the block.

  • Stayed April 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“standard far below a normal Crown Plaza”
3 of 5 stars Reviewed 16 November 2011
3
people found this review helpful

location not central - 45 minutes by taxi from Hongquiao. Rooms are used and carpets very dirty with many spots.Room did stink upon arrival and there is only a tiny window to be opened.
Staff at front desk unfriendly: no 'welcome' or 'thank you' or 'have a good trip' ... Staff at breakfast most unattentive: you have to call to get coffee as at the coffee machine there were no cups. Cook behind noodle soup counter was busy with work and did not want to serve a cup of soup. Price in lobby of coffee (very bad quality espresso !) outrageous. There are much better hotels in Shanghai - we wont be back!

  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Silvia Xu, Public Relations Manager at Crowne Plaza Shanghai, responded to this review
20 November 2011
Dear Guest, thank you for your feedback! We will report the review to the relevant department and improve accordingly and pay more attention on hotel facilities and service detail,our target is try to provide guests a wonderful experience, we are sincerely waiting for your next time choosing our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Shanghai

  • Shanghai Crowne Plaza
Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Price range (per night):* INR7,392 - 11,060

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