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Grand Mercure Shanghai Zhongya By ACCOR – reviews, photos

4.5 of 5
No.330 Meiyuan Road, Zhabei District, Shanghai 200070, China
Hotel amenities
Grand Mercure Shanghai Zhongya By ACCOR
Ranked #31 of 2,715 hotels in Shanghai
4.5 of 5 stars 467 Reviews
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467 reviews from our community

What travellers say about this hotel
  • Very nice(6)
  • Subways stations(6)
  • Executive Lounge(6)
  • Happy Hour(5)
  • Railway station(4)
  • Good location(4)
  • Very good(4)
  • Fast food(4)
  • Chinese restaurant(4)
  • Excellent service(3)
Traveller rating
    217
    196
    40
    9
    5
Only show reviews for Family (54) | Couples (127) | Business (136)
Date Rating
Posted by an Accorhotels.com traveller
New York City, New York, USA
1 review
1 helpful vote 1 helpful vote
“Excellent Stay with Grand Mercure Zhongya Shanghai”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Thibaud Geffroy, Manager at Grand Mercure Shanghai Zhongya By ACCOR, responded to this review
12 February 2012
Dear Accor Traveller

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Thibaud Geffroy
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Kashmir
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good Hotel”
4 of 5 stars Reviewed 8 February 2012

This is a nice, neat and modern hotel.
Well located and comfortable.
The staff is friendly and helpful.
However, it is expensive for the fare provided and doesn't quite spell "value for money".
The walls in the rooms are on the thinner side so anyone talking loudly in the next room might as well have been doing so in yours', which can be really irritating.
However when that happened, I was upgraded to a better room on another floor.
So, I'm not complaining :)

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ray1tracer about Grand Mercure Shanghai Zhongya By ACCOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud Geffroy, Manager at Grand Mercure Shanghai Zhongya By ACCOR, responded to this review
9 February 2012
Dear ray1tracer

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Thibaud Geffroy
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posen
Senior Contributor
32 reviews 32 reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
“Love this hotel!”
5 of 5 stars Reviewed 2 February 2012

What to say? I was really in love with this hotel. Amazing, modern design, really nice smell in the hotel! I stayed in dozens of hotels in Shanghai, but this is my favourite one! If i have an opportunity to come back to Shanghai, I will use it again. Thank you again, and just do your best! i can recommend this hotel to everybody. Ymmm.. I almost forgot, amazing bathroom!

  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Pawel J for Shanghai
Ask Pawel J about Grand Mercure Shanghai Zhongya By ACCOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud Geffroy, Manager at Grand Mercure Shanghai Zhongya By ACCOR, responded to this review
7 February 2012
Dear Pawel J:

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Thibaud Geffroy
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Hong Kong
1 review
“Still need work hard”
4 of 5 stars Reviewed 31 January 2012

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Thibaud Geffroy, Manager at Grand Mercure Shanghai Zhongya By ACCOR, responded to this review
7 February 2012
Dear Traveller

Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Zhongya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Our Chief Engineer, Executive Housekeeper as well as all department heads have been instructed to ensure that overall condition of both public areas, guest rooms and equipment are constantly checked and that necessary maintenance are being performed

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thibaud Geffroy
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Launceston, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Location,location”
5 of 5 stars Reviewed 31 January 2012

This motel is located right next to the Shanghai railway station and can be easily accessed by long distance or subway trains. The staff were very helpful and Concierge staff went out of their way in assisting us with railbookings and entertainment. In fact, they really went the extra mile to ensure our needs were met. The coffee lounge/bar was a relaxing and comfortable location and the room itself and room wervice were outstanding. I would look no further when next I visit Shanghai

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Helen204 about Grand Mercure Shanghai Zhongya By ACCOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud Geffroy, Manager at Grand Mercure Shanghai Zhongya By ACCOR, responded to this review
7 February 2012
Dear Helen 204

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Grand Mercure Shanghai Zhongya By ACCOR

No.330 Meiyuan Road, Zhabei District, Shanghai 200070, China
Price range (per night):* INR5,447 - 8,004

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Grand Mercure Shanghai Zhongya By ACCOR
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