Have stayed 5 nights and where is the friendly and genuine Fijian service? Not here.
Someone in our party asked for coconut water, the guest relations told him to hold the straw as he was going to bring one but he sat with other guests and never returned. When mentioned upon our departure 2 days later that we were still waiting was told by same guy that would be easier to wait until next time. The guy was the 'guest relations manager'. Restaurant staff lack enthusiasm or service skills, apart from one lovely lady. The daily activities listed on the board never happened as described eg. went every day at 3:30 for turtle feeding but never saw any staff around.
Room were old but Ok although another guest requested to go to another island due to bed bugs. When inspected the beds in our rooms, the mattress was very old, even with holes. Agree with other reviews that male staff were better than women. 2 x Cleaning staff friendly.
Food was very inconsistent in all aspects presentation, quality, portion size. Salads were not fresh and restricted fruit offering. when asked for banana or apple for a sick child was told not available- don't recommend fullmeal plan! Lunch or all day menu doesn't change.
Very nice to have medical center and service there was very good and genuine!
They have no environmental initiatives!!!
Snorkeling is fantastic but not at all promoted by staff. The diving school was a joke, too lazy to be bothered with diving, were more interested in dealing with kayAk hiring and motor sports. We made such an effort to dive but were not able to and the person in charge was pretty rude, leaving you talking to yourself in the shop. Same mentioned by other guests who were trying to dive too.
Very nice beach, nice pool, great snorkeling but would not go back.Mana island resort on the other hand exceeded my expectations. Sofitel in Denarau was fantastic! Wishing all Fijian people the best after the floods!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 February 2012
I thank you for your list of problems that you encountered with our staff and we will work very hard to correct those areas that you have identified as weakness with our team.
I am concerned to learn that turtle feeding did not take place as it is very important for the health of the turtles that this does occur on a regular basis.
Having a nurse available on the island 24/7 is certainly very beneficial for both the guests and our staff.
Again thank you for identifying our weakness and be assured we will work very hard to improve in those areas, as well as all others.
We hope that if you return to Treasure Island we can show you a whole new attitude by our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC