We just returned from our trip to Prattville. We were staying in prattvile for my daughter's softball tournament., so we had a very large group with 30 rooms booked. To start off with, I booked the rooms 2 months in advance through the " group sales" department. I called back to add a room on to my reservation and the hotel had lost my reservation. They were able to rebook because there was plenty of availability. When we arrived the staff was extremely rude! We got to out room and the first thing I smelled was sewage! We had a jacuzzi tub in our room, yet the room was so small! The tub took up the whole room and was larger than the bed. In order to get in the tub you had to move a dusty fake tree in order to take a bath. Not to mention it looked like they had shaved a gorilla in the tub the night before. The kids were excited because they had a pool. Let me tell you that I recommend checking any pool from now on before taking a dip. There were millions of particles,hair,bugs,and my daughter found a ball of hair stuck between her toes. We complained and they closed the pool and they said they had no one to clean it until the following week. Now keep in mind we had at least 40 children at this hotel who now had nothing to do. That is just ridiculous! The next day went to breakfast. It was suppose to end at 9:00 a.m. The breakfast staff put everything up 30 minutes before. Then I complained and she said that I could come back to the pantry and get a few things. There was not one thing that was edible. How can you mess up toast? When I went to pour the milk on my cereal the date on the carton was 3 days past due! I have stayed at many La Quinta Inns and never had any problems, but this one was the worst. The room was small,dirty, bed linens stained, tub and shower scummy. The staff were all rude and charged someone elses room to our credit card. The halls smelled of sewage. The parking lot had trash all over it. The continental breakfast had stale food and ended early. The overall experience of this trip was a nightmare! IWe had to stay 3 nights because everything was booked. I will never stay at any La Quinta again!!!! The price at $120/night is no kind of deal for this dump. Whatever you do don't go with the jacuzzi suite unless you like your tub to take up your walking space. I would not stay there for free! La Qunta has always been my reliable hotel when I need somewhere to stay for business or just passing through. Never again!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 March 2012
Dear Guest,
Thank you for choosing La Quinta Inn & Suites Prattville for your recent stay in our area. I hope your daughter and her softball group had a wonderful time.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:
• Staff members received additional training in the courteous manner in which you, our valued guests, are to be treated.
• Housekeeping received additional training in the level of cleanliness required of them as our employees.
• Pool staff received additional training in properly presenting and tending a pool.
• Management and registration were approached about the mistake made in charging you for someone else’s room..
• Breakfast staff received additional training in presenting a proper breakfast.
I hope that the next time you are in our area, you will once again choose to stay at La Quinta Inn & Suites Prattville. We take our reviews very seriously, and I think you will be greatly pleased.
Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC