I stay in La Quinta's for a third of the year due to our company agreement with the chain and find them to be very, very hit or miss. The Houston, for example, was great through and through. This location would be a miss, by far. If you are a smoker and have no business to take care of during your stay, I can see it being ok. I used to smoke, and still found this place terrible. Entire place is supposed to be non-smoking, our room was constantly filled with smoke from the rooms next door, however. After speaking with the front desk, who stepped out every 5 minutes to light one up herself, we were told there was nothing they could do and that they had no right to go knock on the door and enforce the $250 no smoking fine. Even when I smoked, to sit in your room and chain smoke is ridiculous. Our eyes were on fire the next morning and when the manager arrived, again, nothing done to appease. The smokers seemed to be a group of contractors who also drank in the parking lot, not the biggest deal to me but just describing the scene. The problem is two fold with disrespectful guests and unaccountable staff. I was offered a free night in the future and, of course, appreciated the offer but would never stay here again. Forgot to mention that the internet never worked in our room, only the lobby and the front desk lady would not let me reset the router nor did she know how to do it herself. Cheers-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 March 2012
Dear Guest,
We appreciate your company choosing La Quinta Inn & Suites Prattville for your stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:
• Management was approached about the fine for the no smoking rule not being inforced.
• Management was approached about the problem you experienced with the internet. It was discussed about training the front desk staff in resetting the router.
I hope that the next time you visit our area, you will once again be staying at La Quinta Inn & Suites Prattville. We take our reviews very seriously, and I think you will be greatly pleased.
Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC