We made reservations in August for a family vacation. Even though this was a stop on the way to Panama City Beach, we were excited about the 2 - 2 bedroom suites were we reserving for that night.....looking forward to the fireplace and being together. We even reaffirmed our reservation 1 week before leaving to make sure we had 2 - 2 bedroom suites reserved, with extra pillows, towels and 1 pack n plays in each of the 2 - 2 bedrooms suites.......I was assured that "yes" we had the reservations and they were on the ground floor, because my husband and I are both handicapped.......We arrived at 3:20 pm on December 25th, 2009. My husband went in to get our rooms, and was told there was no 2 - 2 bedrooms available on the ground floor.........so as I stated why bother to reserved a room when they just give it away???????? Perry was the only one working, and he worked really hard to try to fix, what was broke, but we couldn't get the rooms were reserved, so ended up with 4 Studios with no fireplaces, and no extra pillows, towels, and no pack n plays.......Perry was the only one working, so he could not do everything, but someone should have done a better job of saving our rooms.....We got there 20 minutes after check in started.........we should still have had our rooms...we will not recomend this place, if you want to reserve a room........
- Montgomery Residence Inn
