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Residence Inn Montgomery – reviews, photos

3.0 of 5
1200 Hilmar Court, Montgomery, AL 36117
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Residence Inn Montgomery
Residence Inn Montgomery
Residence Inn Montgomery
Residence Inn Montgomery
Residence Inn Montgomery
Residence Inn Montgomery
Ranked #25 of 75 hotels in Montgomery
3.5 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    4
    6
    6
    2
    2
Date Rating
Panama City Beach, Fl.
1 review
1 helpful vote 1 helpful vote
“Why make reservations?????????? Not Happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
1 of 5 stars Reviewed 28 December 2009
1
person found this review helpful

We made reservations in August for a family vacation. Even though this was a stop on the way to Panama City Beach, we were excited about the 2 - 2 bedroom suites were we reserving for that night.....looking forward to the fireplace and being together. We even reaffirmed our reservation 1 week before leaving to make sure we had 2 - 2 bedroom suites reserved, with extra pillows, towels and 1 pack n plays in each of the 2 - 2 bedrooms suites.......I was assured that "yes" we had the reservations and they were on the ground floor, because my husband and I are both handicapped.......We arrived at 3:20 pm on December 25th, 2009. My husband went in to get our rooms, and was told there was no 2 - 2 bedrooms available on the ground floor.........so as I stated why bother to reserved a room when they just give it away???????? Perry was the only one working, and he worked really hard to try to fix, what was broke, but we couldn't get the rooms were reserved, so ended up with 4 Studios with no fireplaces, and no extra pillows, towels, and no pack n plays.......Perry was the only one working, so he could not do everything, but someone should have done a better job of saving our rooms.....We got there 20 minutes after check in started.........we should still have had our rooms...we will not recomend this place, if you want to reserve a room........

  • Stayed December 2009, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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whotravelsny
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Needs better service, amenities”
3 of 5 stars Reviewed 17 September 2009

Stayed for a week. In that week, the sheets were never changed. The coffee, creamer and popcorn in the basket in the kitchen were never replenished. Housekeeping came 3 times in the week.

The first few days, they said they didn't come because I had a "no service" notice on the door. In fact, it was a "Do Not Disturb" sign, and I took it off by 10 AM. I assumed that they would come in after the sign had been taken down, but instead, they took it as a sign to never come in during the day. I stopped putting it up altogether and they didn't come in until late afternoon. I was in the room during one of the cleanings, and I got questions like, "Do I need to vacuum?" I overheard other guests talking to management with a similar problem, so I know it's not just me.

Overall, the room seemed clean, though in my room, the linoleum in the bathroom looked like it had seen better days. The fireplace doesn't seem to be functional, but it's too hot to use it anyway.

The upside is that the rooms are quite large. The kitchen has the essentials, including an electric stove and oven, basic low-end cookware, microwave, toaster, coffeemaker and dishwasher. There is a swimming pool, but if you want to use the gym, you need to drive 5 minutes to the Planet Fitness where they have a contract. The laundry room was very busy when I wanted to use it. The free breakfast was adequate: cereal, waffle maker, pastries, eggs, sausages. The internet is free but by cable only -- there's no wi-fi access in the rooms. Only one computer can be plugged in at a time. There's no restaurant or bar in the hotel, nor any room service.

You will need to drive to get anywhere. The hotel is far away from downtown and there are no sidewalks along the street. If you don't mind walking on the street, there are some things nearby, including a park, a bowling alley and fast food.

Overall, it's fine but for the service.

  • Stayed August 2009, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Alabama
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Needs attention”
3 of 5 stars Reviewed 6 August 2009

Stayed a couple of days with five people so we needed a bigger space since we were traveling with teenagers and they offered a two bedroom suite. Room was great and clean, but after the first day they didn't come to clean and we found out we had been timed out of their system for some unknown reason. By the time this was discovered it was too late in the day for anything but towel exchange. We found this out because we couldn't get in the room our keys wouldn't work ,this after we had gone out and visited family and expected to come back to a clean room.. It was fixed, but the room WE cleaned...The outside of hotel needs updating and painting. the pool area was nice and we used it and enjoyed it. The food at breakfast was good and the desk person was pleaseant. Frankly, it is not up to the Marriott Residence Inn's I've stayed at before.Long in the tooth.. Recommend , yes, but with reservations.

  • Stayed June 2009, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very good stay”
4 of 5 stars Reviewed 18 July 2009

We stayed here when we went to my nieces's graduation from Auburn.
We waited to long to get reservations closer to Auburn.
We were very happy with our stay of 2 nights.
Good room, clean, needs a little updating.
But a very good value.
$99.00/night.
For the same price 2 of my sisters had a 2 bedroom suite w/fireplace.
My dad had a room like ours.
I would recommend it and would stay here again.
Quick access to interstates and plenty of restaurants nearby.
I don't reccommend the nearby mall.
Also a continental breakfast that was comparable to most hotels in this price range.

  • Stayed May 2009, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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WI
1 review
“The place needs to be updated and cleaned.”
2 of 5 stars Reviewed 12 June 2009

We were very disappointed since this is owned by Marriott. It was dirty (dust, fingerprints on kitchen cabinets, spots on walls, dirty drawers). There was paint peeling on the woodwork. The bottoms of the tubs were discolored. Had a hard time getting something other than feather pillows. Staff not very professional or helpful. Dresser was 50's vintage.

  • Stayed June 2009, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Residence Inn Montgomery

  • Montgomery Residence Inn
Address: 1200 Hilmar Court, Montgomery, AL 36117
Price range (per night):* INR6,781 - 8,782

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