Had a decent stay here at the Embassy Suites in Montgomery. This location is the standard Embassy with the open atrium and free reception and breakfast, though it is a bit older than most. If the hotel is packed and the front lot is full, you have to park around the side of the hotel in parking garage, but it was free. Check-in was very smooth considering how busy it was, so that was a sure plus and kudos to the front desk staff. A few good restaurants within walking distance. On site restaurant looked boring and tired.
Bed was extremely comfy, and the room very functional - zero issues.
There are some hiccups worth noting. The Managers Reception was a complete disaster, as the hotel was hosting large functions on both nights I was there. The hotel closed the typical Managers Reception bar area and relocated to the pay bar, so folks looking for drinks that were part of the event that weren't hotel patrons merged with hotel guests. The Managers Reception folks, with vouchers, were told to move to the side of the bar to receive their drinks. However, no one mentioned this until you were at the bar, so I ended up waiting 20 minutes to be told to move to the side of the bar. Not good. A little signage would help here - or re-open the Managers Reception bar, since there were already an additional 2 "mobile" pay bars set up for the event elsewhere in the lobby. The Managers Reception guests surely got short-changed here, and since I imagine events are held here frequently, they should have done a better job explaining the process or accommodating hotel guests. And the male bartender was the slowest I've ever seen - sorry ...
The room was comfy as noted, and the bathroom was nice, but the water temperature was oddly uneven. It didn't matter what time it was used, I had to let it run for upwards of 15 minutes to get the temperature even remotely tolerable. When it was hot, it was great, and I didn't feel the need to report to management. I didn't mind that there was no shower curtain/door ... so it was obviously renovated fairly recently. But not sure why the water temp was all over the place.
All in all, good service from the front desk at check-in, convenient location, free Internet for Hilton Honors members, good breakfast, and an awesome bed outweigh the few negatives. As always, these issues are easy fixes ... or should be. If I'm ever back in Montgomery, I'd consider this location.
Room Tip: Hilton Honors members get free Internet (at least when I was there) - ask for the promo code at chec...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Thank you for your comments. Let me apologize for the Manager's reception...We had a cooler go down in the area we would normally serve in and had to consolidate at the last minute to accommodate everyone. As you indicated, we had several large groups in house which clearly impacted our service to you. Again, my apology. I appreciated the kind words regarding the desk and your recognition as a Hilton Honors member, as well as the comfort of the room you were in. I hope we can see you again when our comp bar isn't quite so challenged.
Tom Quatrochi
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