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SpringHill Suites by Marriott Montgomery – reviews, photos

3.0 of 5
1201 Towneplace Drive, Montgomery, AL 36106
Hotel amenities
SpringHill Suites by Marriott Montgomery
Ranked #31 of 75 hotels in Montgomery
3.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    11
    8
    3
    4
    5
Date Rating
1 review
1 helpful vote 1 helpful vote
“Unprofessional”
1 of 5 stars Reviewed 26 November 2011 via mobile
1
person found this review helpful

Checked in Wed before thanksgiving. Hotel was busy due to college football fans and holiday travelers. Thus we didn't complain when our room smelled of cat urine, and the second room had dirty linen. Next day left early for game and holiday meal w' family. Returned to uncleaned rooms at 9:38pm. Front desk informed cleaning staff was off duty. Fri morning left @ 7:45am for breakfast and requested clean linen/ towels. Returned at 11:15am room still not serviced. Asked again for service at front desk and was scoweled at by desk clerk. Perhaps she didn't want to disturb the maids who were busy resting as they finished what was left of the continental breakfast. Returned at 3:15 and waited in lobby as they were finally cleaning room 1. Room 2 never cleaned. Desk clerk said there was do not disturb sign. When we said there wasn't, then she said jewelry (plastic bracelet) was left on bed and maids can't handle personal items so they couldn't clean room. Asked to speak to manager on duty and was told no one was( eventhough name of On Duty Manager posted on wall). Needless to say we checked out Friday, 2 days early. Wouldn't stay at this poorly managed dump again under any circumstances.

  • Stayed November 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakewood, New York
Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Wonderful Place. Would stay here again.”
4 of 5 stars Reviewed 31 August 2011

Ended up here last minute because of a cancelled flight. This was a really nice place. The staff were very friendly. The room was clean and spacious. The continental breakfast had lots of options and was very good. I had no problems with the connection speed of the Internet.

The only reason I gave it 4 stars instead of 5 is because my room was right above the pool and was very humid. Even with the AC running, it just made the air feel cold and wet. I think if I had been in a room not directly above the pool I would not have had this problem. If I end up in Montgomery again, I would stay here, but request a room farther from the pool.

Room Tip: Ask for a room that is a bit down the hall from the pool to avoid the moisture issue I had.
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  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb Matthews, General Manager at SpringHill Suites by Marriott Montgomery, responded to this review
4 September 2011
Thank you for taking the time to let us know about your recent stay at our hotel! We pride ourselves in providing a home away from home atmosphere for all our guests. We hope that we will now be your first choice when you travel to Montgomery. We look forward to serving you again soon!
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Birmingham, Al
Senior Contributor
33 reviews 33 reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
“Prompt Attention to Issues by Management”
4 of 5 stars Reviewed 9 August 2011

My room was comfortable, and I slept very well during my stay. I had no issues with safety and never felt uneasy.

There were a couple of issues during my stay, and they were addressed immediately by management. The mini-fridge in my room had frozen up so it wasn't very cold. They swapped it for one that was working within 30 minutes of my call. There were also a lot of teenage girl softball teams staying there. Well, you know how teen girls are - giggle machines running up and down the halls. Personally I have 4 daughters, and it's perfectly okay that they are silly and having a good time, but please just not after 10pm. One call to the front desk, the manager said she would take care of it immediately, and she did. Peace at last.

Room Tip: Ask for a room on the parking lot side, not the interstate side.
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  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Deb Matthews, General Manager at SpringHill Suites by Marriott Montgomery, responded to this review
26 August 2011
Thank you for your comments about your recent stay at Springhill Suites Montgomery. We will use these comments to help us improve in the areas that you commented on. I was especially glad to here that we were able to solve your issues before you left. We look forward to serving you in the future! Thanks, General Manager
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Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
“UNSAFE! DO NOT STAY HERE!!”
1 of 5 stars Reviewed 7 April 2011
2
people found this review helpful

We stayed here with our family and our car (along with another) was broken into into the middle of the night, passenger window smashed in, car ransacked, obviously looking for valuables which might have been left in car (GPS, cash, phones, etc). According to the police, this is a regular occurence at this hotel, and in fact had happened the previous night, although the mgmt took no steps to warn or inform their guests. Management is aware of the breakins but have taken no precautions (as some of the other hotels have) to protect their guests such as added night security, security cameras, additional lighting, or even erecting a better fence which the crooks jump over to gain access. Blatant disregard for guest safety.

  • Stayed March 2011, travelled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Service
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Deb Matthews, General Manager at SpringHill Suites by Marriott Montgomery, responded to this review
26 August 2011
Thank you for your feedback regarding your stay. Safety and Security is the number one priority for all of our guests. I was very concerned regarding the issues that you experienced. It is only through these comments that we alter the way we try to do business. I would like to thank you for your comments about your stay. Please be assured that these issues have been addressed. I do hope that you will consider us in the future. Thanks, Sincerely, General Manager.
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“Don't stay here - multiple vehicle breakins!!”
1 of 5 stars Reviewed 22 March 2011

I stayed here with my children because it was a hotel recommened by the prestigious tennis tournament we had traveled to Montgomery to play in. On the first night my vehicle, along with another one, were broken into. The passenger side window was bashed out of my car and the glove compartment and console were ransacked and some personal belongings were stolen. The very next night, two other vehicles were broken into the exact same way. The Montgomery police indicated to us this happens all the time at this hotel. There is a fence along the back of the hotel that separates it from I-85. The thieves jump over the fence, pick a couple of SUVs parked at the end of the hotel and smash and dash with whatever they can steal and carry. The hotel management, although apologetic to me, seemed that this was standard routine and that they would file their standard report to their ownership. Installing more lighting and security cameras would definitely help the situation, but they apparently have no plans of investing in the safety and security of their patrons.

  • Stayed March 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask tennistwinsmom about SpringHill Suites by Marriott Montgomery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb Matthews, General Manager at SpringHill Suites by Marriott Montgomery, responded to this review
26 August 2011
Thank you for your feedback regarding your stay. Safety and Security is the number one priority for all of our guests. I was very concerned regarding the issues that you experienced. It is only through these comments that we alter the way we try to do business. I would like to thank you for your comments about your stay. Please be assured that these issues have been addressed. I do hope that you will consider us in the future. Thanks, Sincerely, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about SpringHill Suites by Marriott Montgomery

1201 Towneplace Drive, Montgomery, AL 36106
Price range (per night):* INR5,002 - 6,003

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