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Hilton Garden Inn Mobile West – reviews, photos

3.0 of 5
828 South Beltline Highway, Mobile, AL 36609
Hotel amenities
Hilton Garden Inn Mobile West
Hilton Garden Inn Mobile West
Hilton Garden Inn Mobile West
Hilton Garden Inn Mobile West
Hilton Garden Inn Mobile West
Hilton Garden Inn Mobile West
Ranked #11 of 64 hotels in Mobile
4.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    15
    5
    2
    1
    0
Date Rating
Manchester
Senior Contributor
37 reviews 37 reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
“Bright, clean and quiet.”
4 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

Spent one night here, I’d actually stayed here three years ago and was a little surprised to see nothing had changed.
The location is good close to I-65, I-10 and Airport Blvd.
The reception area is bright, clean and refreshing, and checking in was a breeze thanks to the Hilton Honours system.
The rooms were exactly as I remembered them, again no complaints, clean and very spacious but somehow missing any charm or character.
I was travelling with colleagues and recall how slow the food ordering process can be so I ate elsewhere, my colleagues did confirm later that that their food orders took a long time to come.
It’s the same story at breakfast, I waited over thirty minutes for scrambled eggs and potato. Admittedly there were a lot of people down for breakfast at that time but all it would have taken to speed things up would have been one or two other members of staff.

There is a small swimming pool but the weather was too cold to make use of this.

Overall a pleasant stay and a quiet comfortable night just a shame the management does not share the same urgency and need for quick service that we often require.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta, Georgia
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“THE Place to stay in Mobile”
5 of 5 stars Reviewed 6 December 2011

This is my favorite hotel in Mobile. The staff is friendly and professional. They go out of their way to remember guests by name and greet everyone. Seldom have I been made to feel so welcome in a hotel. The breakfast in the Grille is excellent! The morning wait staff is terrific. Since I didn't eat dinner there, I can't comment on the evening staff. The entire hotel is well kept up, always clean. When there have been minor maintenance issues, they have been handled quickly.
Every time I have stayed, the room is clean and comfortable. The only negative might be that this hotel (like many HGIs) uses Lodgenet television, which wastes several of the limited available channels. It is a minor nit to pick, and doesn't stop me from staying there repeatedly.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ComforSuitesHistoric, Ecommerce Coordinator at Hilton Garden Inn Mobile West, responded to this review
9 December 2011
Dear Guest,

First, I want to thank you for taking the time to share such positive feedback about your experience with us while you were in Mobile, Alabama. I am beyond thrilled to know the Hilton Garden Inn is your favorite hotel in Mobile. Our staff takes great pride in providing guest with top notch customer service and appreciates any and all feedback they receive. I am pleased to know you enjoyed your breakfast and encourage you to join us for dinner next time you are in town.

We look forward to seeing you again very soon!

Warm Regards,
Kristen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, AL
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Return Visit To HGI Mobile L”
3 of 5 stars Reviewed 11 October 2011

The employees were all 100% as nice as can be and helpful on all accounts. The check in was easy and we were warmly greeted. The housekeepers were all very friendly and efficient. The breakfast was great and the service was very good.

This trip we used the swimming pool and it was very nice and clean...we invited the 2 grandchildren to come for a swin and we had a good time in the large pool and the little whirlpool.

This was our third visit to this location and this time I will only give them an Average. The reason is upon arrival there was a big wet spot right inside our room and it got our socks wet. I took 2 wash cloths and soaked up the wetness myself...so this would have been an easy fix before we arrived. The beds are typically very comfortable; however this time both beds were not adjustable any longer. We tried to adjust the knobs unfortunately both beds felt as though they had hard sunken spots in them. Perhaps it is time for replacements.

Otherwise our trip would have been perfect. We will use this location again because it is very convenient for us and if we encounter any problems we will simply ask to be placed into another room.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Springfield
1 review
“Awesome Experience”
5 of 5 stars Reviewed 11 October 2011

Beautiful property, very clean, must be brand new. What amazed me the most was the level of service extended. The front desk staff was incredibly accommodating, very friendly, and always recognized me with a smile as I passed by during my two day stay. They genuinely cared about my stay.

The breakfast served each morning was enjoyable as expected with Hilton Garden Inns. The service, again, was outstanding. I was met by a very friendly server, who directed me to my table, explained the breakfast bar, and suggested her favorites. The cook to order omelet was the best I have ever had. My coffee cup remained full. Perfect experience.

The wi-fi high speed internet was the best I have ever experienced in a hotel. I have stayed at the nearby Hampton Inn, Marriott, and Holiday Inn. Wow, this Hilton Garden Inn understands the needs of it's corporate guests. Unbelievable internet.

All these things plus a spotless room and bathroom really took me by surprise. I have never seen a hotel run this well in all areas. Kudos to the staff and ownership. My only complaint is that THIS hotel is not in other cities to which I travel.

Room Tip: Make reservations in advance. This property is busy.
See more room tips
  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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lax
Top Contributor
62 reviews 62 reviews
Reviews in 40 cities Reviews in 40 cities
52 helpful votes 52 helpful votes
“Exactly as expected. Very good value”
4 of 5 stars Reviewed 14 September 2011 via mobile

Was in MOB for business. Booked HGI as they always deliver. Clean, comfortable and great staff. Convenient to shopping and downtown

  • Stayed September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Mobile West

  • Hilton Garden Inn Mobile
Address: 828 South Beltline Highway, Mobile, AL 36609
Price range (per night):* INR5,669 - 9,449

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