Upon arriving we were very pleased with the hotel room. It was clean and neat. And, after traveling 18 hours that day were happy to have found such a place to stay and sleep for a few hours.
However, once we got back home from our trip we were shocked to find an extra charge to our debit card for an additional $168!!! (we paid $81.05 for the room) We immediately contacted the hotel to ask what the charge was for. We were told that "there was evidence of smoking in the room and that is the cleaning fee." Neither my husband, nor I, smoke or have ever smoked so we were suprised at this answer. After speaking further with the front desk, we were told that she would talk to the housekeeper and get back to us the next morning. We did not hear back. We then contacted Comfort Suites Main Office and explained the situation. They said they would look into it and get back to us within 72 hours. My husband then sent 2 emails (1 responding to a survey they sent to us and 1 to Customer Service).
Here we are 8 days later and still cannot get a call back from this company or the hotel.
We do NOT recommend using this hotel at all! We believe there is a scam happening here and want to warn everyone we know of it!
If you do say here - take pictures of the room before you leave for proof that you left it clean! I wish I had!
- Mobile Comfort Suites
