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Extended Stay America - Mobile – reviews, photos

2.0 of 5
508 Springhill Plaza Court, Mobile, AL 36608
Hotel amenities
Extended Stay America - Mobile
Extended Stay America - Mobile
Extended Stay America - Mobile
Extended Stay America - Mobile
Extended Stay America - Mobile
Extended Stay America - Mobile
Ranked #49 of 64 hotels in Mobile
3.0 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    1
    1
    0
    1
    7
Date Rating
Florida City, Florida
1 review
“Worst in my life”
1 of 5 stars Reviewed 10 June 2010

I'm a military guy, been to 20 countries, this is the nastiest hotel room in which I have ever had to stay. As wanted to leave after the first night, but can't find a room elsewhere for the length of my stay. The purpose of an extended stay is so you can cook, right? Hard to do when there are no pots and pans in the room. My main objection is the dirt and grime. There is a solid layer on top of the refrigerator....that has been there a while. Carpet feels like it has a greasy film on it, repulsive in bare feet. Cabinet door fell off in my hand on first day. Manager does not want to admit her hotel is dirt....she is in denial or has very low standards. They claim to have a laundry room for guest and they do but they only have 3 machines and they are always full.

  • Stayed June 2010, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask JBCreech about Extended Stay America - Mobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, FL
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Rodents & Roaches”
1 of 5 stars Reviewed 24 November 2009

My technicians and I stayed here for two long weeks as we made repairs to a ship at a near by shipyard. We aren't the pickiest of people, but this was the worst hotel we've stayed in, in the world. After the first week, we started seeing roaches and one of my technicians saw a rat that was about 6" in length. One of the rodents found an unopened bag of chips in one of my technician's rooms and proceeded to eat through it. When my technician found his bag of chips eaten through, he immediately brought it to the front desk. The front desk said we can't do anything about it and handed him FOUR MOUSE TRAPS!!!.. That is not the kind of service or facility anyone should expect to get when you are away from home. China has better accommodations in their shipyards. Very disappointing. Moving my technicians to another hotel in the area was the only thing I could do.

  • Stayed November 2009, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Ramopez about Extended Stay America - Mobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Worse ever...2 star rating is 2 too many”
1 of 5 stars Reviewed 26 July 2009

Booked through Hotline, generally booking much higher rated properties but none available. Called hotel to request bedding and non-smoking. Was told that all they had was a smoking room. This isn't the end. Upon arrival at hotel found the dirtest hotel one could imagine. Large filled garbage sack left outside door to room. Dirty, Dirty, police and "hookers" observed. Very frightful night. Never again!

  • Stayed July 2009, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Travelers65804 about Extended Stay America - Mobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mobile, Alabama
1 review
4 helpful votes 4 helpful votes
“Unsafe, noisy, old, mildewed facility”
1 of 5 stars Reviewed 12 August 2007
4
people found this review helpful

I am staying in this hotel as we speak. This is my first night here. I begin school tomorrow here in Mobile, so I booked a room for the week. I am checking out first thing in the morning because I am scared to death to stay here any longer.

As soon as I found my room I saw a cop circling the place. He stopped beside my room and served a warrant to someone in the room next to me. I am a single woman staying by myself so needless to say it made me very uncomfortable. I had to move my car to the other side of the building since my room was located closest to the busy street. When I did this I noticed several men watching me. I immediately locked my door and I am too scared to leave until the morning.

The placed smells like mildew and the shower is black on the bottom. There are stains all over the chair in the corner and the curtain also. I refuse to take off my shoes. I have washed my hands 3 times because everything is sticky......doorknobs, light switches and TV remote. I cannot wait to get out of here. I sincerely hope the front desk doesn't hassel me about checking out early. Please do not stay here. This place is unsafe both inside and out.

  • Liked — Nothing
  • Disliked — Noisy road location, mildew smell, unsafe neighborhood
  • Stayed August 2007, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask mrb0968 about Extended Stay America - Mobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Alabama
1 review
3 helpful votes 3 helpful votes
“A new problem every day”
1 of 5 stars Reviewed 10 July 2006
3
people found this review helpful

I moved to Mobile for a promotion, and stayed in this hotel for a month while looking for a permanant residence. When I checked in, they took my credit card for incidentals, as my room was paid for by my company. Later that night, a message appeared in my voice mail. It seems they charged my card for someone else's room! A $550 charge! The refund was processed immediatly, but as this was the Friday before Memorial day, and it takes several business days to process the return, I was out the money for a week! I understand that mistakes happen, but the management was given the opportunity to make it up to me... buy me a pizza, apologize, something! I had to call my new boss at home and ask him for cash, and I hadn't met him yet!
Two days later, I returned from a day at work to find my toilet clogged with a bloody tampon. I went to the front deslk to report the problem, and they handed me a plunger! When I returned it, they told me I should ask my "female guests" to be more careful. I hadn't had one! It must have been their cleaning staff.

I was placed in the room closest to the highway, with mildew on the shower walls due to the nonworking bathroom fan. There's a police car that hovers around the building, which lends an uncomfortable air to the place. The power turns off at random, resetting your alarm clock. I spent a day off holding a pillow over my head as the fire alarm kept going off... Seriously, during my "Extended Stay" I ran across a new disaster every day. You're better off staying in a tent!

  • Stayed May 2006, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Extended Stay America - Mobile

  • Mobile Extended Stay
  • Extended Stay America Mobile
  • Extended Stay Mobile
Address: 508 Springhill Plaza Court, Mobile, AL 36608
Price range (per night):* INR2,835 - 3,168

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