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Extended Stay America - Mobile – reviews, photos

2.0 of 5
508 Springhill Plaza Court, Mobile, AL 36608
Hotel amenities
Extended Stay America - Mobile
Extended Stay America - Mobile
Extended Stay America - Mobile
Extended Stay America - Mobile
Extended Stay America - Mobile
Extended Stay America - Mobile
Ranked #49 of 64 hotels in Mobile
3.0 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    1
    1
    0
    1
    7
Date Rating
A TripAdvisor Member
Alabama
1 review
3 helpful votes 3 helpful votes
“A new problem every day”
1 of 5 stars Reviewed 10 July 2006
3
people found this review helpful

I moved to Mobile for a promotion, and stayed in this hotel for a month while looking for a permanant residence. When I checked in, they took my credit card for incidentals, as my room was paid for by my company. Later that night, a message appeared in my voice mail. It seems they charged my card for someone else's room! A $550 charge! The refund was processed immediatly, but as this was the Friday before Memorial day, and it takes several business days to process the return, I was out the money for a week! I understand that mistakes happen, but the management was given the opportunity to make it up to me... buy me a pizza, apologize, something! I had to call my new boss at home and ask him for cash, and I hadn't met him yet!
Two days later, I returned from a day at work to find my toilet clogged with a bloody tampon. I went to the front deslk to report the problem, and they handed me a plunger! When I returned it, they told me I should ask my "female guests" to be more careful. I hadn't had one! It must have been their cleaning staff.

I was placed in the room closest to the highway, with mildew on the shower walls due to the nonworking bathroom fan. There's a police car that hovers around the building, which lends an uncomfortable air to the place. The power turns off at random, resetting your alarm clock. I spent a day off holding a pillow over my head as the fire alarm kept going off... Seriously, during my "Extended Stay" I ran across a new disaster every day. You're better off staying in a tent!

  • Stayed May 2006, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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illinois
Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
“not safe at all!! musty, mildew in bathroom, peeling paint,roaches”
1 of 5 stars Reviewed 26 February 2005
11
people found this review helpful

i did note my first nite that that a police car was sitting outside the property but did not think musch of it, r and my 2nd night there when i returned to my room, it was apparent that
someone broke into my room while i was out...my personal property was scattered , and i did not bring anything of value with me ,and it was obvious that whoever came into the room was looking for something i did not have on me .. there is" NO no 24 hour desk personnel" on duty, which should have been a red flag for me but i was exhausted from my trip...after this i was so terrified that i had to ask my sister to come get me at 2 am,in the morning...
i was afraid to sleep there!
i called after 8am the next morning and reported this and all the lady at the front desk said WAS MRS-... DO YOU WANT A REFUND? WOULD YOU LIKE TO LEAVE? ...it was like she expected this call from me..

i

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Additional Information about Extended Stay America - Mobile

  • Mobile Extended Stay
  • Extended Stay America Mobile
  • Extended Stay Mobile
Address: 508 Springhill Plaza Court, Mobile, AL 36608
Price range (per night):* INR2,835 - 3,168

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