I recently stayed here for a three day business trip. The hotel itself was in great condition. Check-in was a breeze, with friendly staff. Upon checking into my room, I was impressed with the decor and cleanliness. The flat screen TV, microwave, and fridge are a nice touch. I just wish hotels in general would upgrade from the analog signal to digital. It's like putting high octane into Yugo. It's a waste...

Anyways, I thought this was going to be a perfect stay until my neighbor above me got up. You could here every step above you. I'm typically a sound sleeper but it was very distracting especially in the early morning hours. I thought it may just be my room, but when talking to a colleague of mine he said the same thing. When I called down to the desk, the lady at the front mentioned that there was no other king rooms available. I'm going to try the courtyard next door in a month to see if its any better. I'll pay more to not hear the person above me.

Check in was fast. The lobby was nice and clean. The room was great. It was clean and smelled good. Free coffee and tea in the lobby all day and night. Inside pool was nice and clean. The hot tub is outside. Nice & clean. All the staff were very nice and always spoke.
Very quiet and peaceful. The breakfast was pretty good. Good variety. Would definately stay again!!!

We stayed at the Fairfield for 2 nights before our cruise. We had three adults and two children. We asked them to bring up a rollaway bed and they did immediately with no problems. The hotel was clean, check in/out was easy, there's an indoor pool (which I've discovered isn't too easy to find in Mobile) and an outdoor whirlpool. It's pretty easy to get around. There are lots of other hotels in this area. My mom, daughter, and I went to a nail salon close by to get our toes done and they did a fabulous job. I think it was called Lazer Nails or something like that. It's in a strip mall. Looks kind of like a dive but it was good and they were nice.
We asked where we should spend the day and they actually recommended that we go to Pensacola Beach since it's only about an hour away. The beach was awesome. Better than the beach in Progreso where our cruise went.
Overall, great stay at this hotel. I would go there again.

Unfortunately my family and I had to evacuate from New Orleans, LA because of Hurricane Gustov. I have stayed at numerous Fairfield Inn locations for business and pleasure and thought, before I stayed at this location, that Marriott ran a top notch operation.

I do understand that many evacuees did make their way to this hotel, so things were very hectic. One of the employees told me that she had never seen it so busy. Because of this, I tried to let my incident slide, but in retrospect, myself and my family were not treated as guests, but more so pains in the butt.

First of all, this hotel treats their towels like gold. Don’t expect towels without a hassle. None the less the real problem came when the toilet overflowed. I have been using toilets for 35 or more years and am well aware of the allowable amount of toilet paper a toilet can handle; therefore I’m not taking blame for the overflow. I called the front desk to inform them of the problem and a maintenance man was sent up to rectify this extremely common situation. When the maintenance man arrived I told him that we were sorry for the mess and he said nothing. He proceeded to unstop the toilet and use the towels we were given to clean up the toilet water off of the floor. He then wiped the toilet seat, which he had splashed with toilet water while plunging the toilet, with a toilet water soaked towel. Yummy.

I gave it roughly 30 minutes or so, to see if someone was going to come clean up, mop, the toilet water covered floor and toilet seat, with no such luck. Once again the hotel was busy, so I walked down stairs to see what I could do to get the bathroom back in working order. As I walked down the hallway to the front desk, I overheard the manager and the maintenance man talking about where the water of the floor had come from. The maintenance man said to the manager, “Those S.O.B.’s in room 327 overflowed f***ing the toilet.” I was now about 10 feet from this maintenance man and asked him, “Am I the S.O.B. that you’re referring to?”

Now obviously I was not supposed to overhear this remark, but I did. The manager said nothing to the maintenance man and proceeded to walk towards me. She asked me what the problem was and I proceeded to tell her the story. As we were walking towards the front desk, laughingly, under my breath, I said, “I cannot believe that guy called me an S.O.B.” Immediately, the manager turned around and aggressively approached me and said, “What did you say to me!” I then said, “ I cannot believe your employee called me and my family S.O.B.’s! We didn’t mean to overflow the toilet.” She then proceeded to reprimand me saying that she will not allow me to speak with such vulgar language, in her family run establishment.

To me this sounds a little two faced. Her employee curses me and my family and she does nothing, I repeat what he told me and I get the switch.

There are many other hotels to choose from in this area, do yourself and favor and don’t stay here and by no means use the toilet if you do.