The room was nice, beds confortable. Check-in daytime staff were very friendly & helpful, our door keys did not work that evening & when I went to the counter to ge help the evening staff were very snippy & acted like it was chore to help you. We were asked was it our fault that the key did not work. Breakfast at $8.95 was very nice and wait starff -excellent. But beware the bill and early resevation stated I would be chared $259.95, but once returning home when checking bank statement, hotel charged my card $300.00, supposedly when checking in they charge a one time fee of $25.00 - even adding that the bill should be only $284.95. When called they said should get that reimbursed back. Not once was this mentioned online or when checking in....TRAVELER BEWARE!
Room Tip: We were on the third floor - end of hall, other than hearing doors slamming, was very quite, could n...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 December 2011
Thank you for taking the time to share your comments with us. We appreciate feedback that will allow us to make improvements that will make our hotel an even better place to stay than ever before.
We display a sign at the front desk that explains the 25% deposit that is debited from your debit card at check in. Obviously, any deposit is credited back to the credit/debit card immediately upon check out and should be released back to the guest as soon as the bank can process it. I am sorry this was an inconvienace to you but it is a policy that most hotels follow including The Courtyard.
I am so proud to announce the renovation of our lobby, restaurant and business center. "The Bistro" is going to be a fun place to grab a Starbucks coffee, juice, breakfast sandwich or eggs made to order. In the evening, The Bistro will be a fun place to gather, share a meal, glass of wine, beer or specialty drink with family, friends and business associates. With the new media center, movie room and library, The Bistro will be your favorite place to gather.
We look forward to seeing you again soon and hearing your thoughts on the new lobby area and of course The Bistro. Whether its a quick breakfast, starbucks coffee in the morning or a leisurely evening watching a movie or doing work at one of our private media pods, you will certainly feel comfortable. Hope to see you soon.
Chris Turner
Asst. General Manager
The Courtyard by Marriott
Mobile, Al.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC