I have made booking to this hotel a month before my stay. The hotel personnel said my booking was confirmed. However, on the day i was supposed to check in, the hotel people said my name was not on the booking list!!! What a nightmare since my family and I had no else to stay. Sadly enough, the receptionist mentioned that 'there's nothing they can do to help!!' and there were all of us, left out in Melaka with no place to stay. Imagined how my kids were frustrated. Ended up we had to find an adhoc place to stay. Avoid this hotel unless you have a written confirmation from the personnel.
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