We would have like to stay just one night in Melaka and we booked on-line costa Hotel. When we saw the room we decided to stay one night more because it was beautiful and clean. They upgrade us to a better room for the same price. The Hotel is in a very good location for walking to Chinatown and the best places in Melaka and the breakfast is very good too. The only one bad thing is that the responsible for the hotel was quite rude with employees. Even if he behaves in this way just to help us to have a better holiday, at the same time it was not "beautiful" to see that employees were not well threaten in front of us.

My 1st trip to stay at this hotel (4 bedroom) after reviewing from thier hotel web seems nice & cozy...however, it's a bad experience for my family...1st impression when checked in the room, 'Musky' smell, carpets stained with iron marked everywhere, air con super dirty and dusty ...seems like never clean before, toliets flushing problem and doors bad shape. Telephone operator service rude and worst still after lodged complaints no apologize where made!! Breakfast selection limited and we got to self service to take the fork & spoon !Eventhough great location but no value for money!! We will never come back again!

Front desk staff need a serious attitude change. Rooms are not as clean or as comfortable as what is expected of such a hotel. Some bed bugs and bites throughout the night which is not acceptable in this day and age. And the hotel seems to lack sound management and leadership from the top which creates for the sort of atmosphere and problems that maybe exist in the hotel. I think one has to be reasonable in how long a guest has to also wait for his room but making a guest wait till 5pm is I think very unreasonable given we arrived at lunch time and had paid for the entire day.

Can be improved but management needs to buck up.

Its my 3rd time I've stayed in this hotel since it opened, previous stay was in mid 2009. My last stay here in March 2011 was slightly dissapointing! The service have dropped, food quality have gone from bad to worst and the rooms shows signs of age.

(1) Location is GREAT, its nearby all the Tourist Attractions and Mahkota Parade.

(2) Ample parking space however DO NOT FORGET to receive your complimentary parking coupon from the receptionist.

(3) Breakfast is OK. However, if you're slightly grossed out by the oily food, you can always walk over toward Mahkota Parade. Lots of Coffeeshops & Restaurants nearby.

(4) Book Online, its cheaper and make sure you call IF you decide to walk-in. Seri Costa is normally quite packed, we were lucky to have booked a room last-minute and plus it was a weekday!

(5) For what you pay, really its OK. Can't complain much.