We booked this hotel from Australia, on a recommendation from the travel wholesaler our travel agent deals with. This place was advertised as La Baga Beach Resort. We had planned our 4 nights in Goa as the halfway point of our journey around India and were planning to relax in a resort! We couldn't believe it when our taxi pulled up at this dump, but yes, on an advertising board outside the hotel, it said La Baga Beach Resort. It had no resemblance to a resort. It was just a ugly looking concrete block, with no gardens at all. The pool was on the rooftop, which was a concrete desert with no shade. The pool was murky - you couldn't see the bottom. You certainly didn't want to sit and relax there. There was a lift in the hotel,which was a plus. The room was clean and there was a fridge and a television, and a ceiling fan and working airconditioner. There was a small balcony with room for 2 chairs, but looking over buildings, no sea in sight. The bathroom was tiny - the shower was next to the door, and flooded the whole floor, as there was no recess. Beds were rock hard. We asked for another mattress to be put on top of the existing mattresses, but it didn't make much difference. Pillows were tiny and lumpy. We couldn't get hot water, and ended up using the shower in another room on the first night. (we didn't want to move to this room, as it was much smaller). We had difficulties with getting hot water for the rest of our stay of 4 nights. Breakfast was ok. We were told that the continental breakfast was included in our price, and that we weren't entitled to the Indian buffet breakfast. The continental breakfast was eggs and toast and jam and tea/coffee, and was reasonable. Then on the last morning, we were told that we weren't entitled to the continental breakfast, and we had to have the buffet! They provided a locker as a safety deposit box, but the next time we wanted to access it, they wanted to charge us 50rp. We refused to pay, saying that we weren't told this at the time. It took 10 minutes to walk down a hot ,dirty, dusty, smelly path, through scrubby vegetation, strewn with rubbish, to get to the beach. We told the manager that this was not a resort, and she said that the name was La Baga Beach Hotel, not resort. We said that "resort" was on the noticeboard outside the hotel and our booking voucher from our travel agent had "resort" on it. We complained about the crummy swimming pool, and said that a "resort" usually has a pool where you could relax, have something to drink or eat, under shade. She said that they do have parties there, and had one on New Year's Eve. We said - what, once a year? She said that because people come to Goa to party, the hotel doesn't need to provide good facilities! We ended up spending two afternoons in another hotel, the Neelams Grand, which had a nice pool, and where we could relax, have a swim and a drink. We paid 100rp to do this, and it was worth it. To be fair, the La Baga staff were quite friendly and obliging, e.g. when the hot water wasn't working, they brought us a bucket of hot water. Not sure what we were supposed to do with it, as there was no bath - perhaps we were supposed to pour it over our heads.
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