We were a couple stayed there for 3Days. Booking was done with 50% advance amount.
A van arrived in airport for pickup & gave an excellent heads-up for the whole trip...Reached hotel after couple of hours drive.. But as soon as we entered the premises, we were asked for pending amount [50%] with a charge of 1.81% if paid by Credit/Debit Card. C'mmon, these days noone carries cash...Proposing an alternate of paying by cash next morning, they were reluctant to give room keys...To avoid any further stares , paid by card...
Room was small , only advantage was had a Laptop & PSP, as I had pre-ordered them. But being a boutique hotel a bit of asthetics should be maintained. Room was full of Electric Wires, though it be of Lamps or TV or DVD Player....Remember none of the rooms overlook the sea/swimming pool, except 2 highest end ones..
As we were on a plan, the food was charged 1000 per night with very less options & minimal quantity served onto table. [Mind it, its not a buffet & you ask for more, you get a stare]. Breakfast is complimentary [Again not buffet], but if you ask for a 3rd Idli or 2nd Dosa, get ready to pay.
Though our check-in was really late in the evening [9PM], for checkout they were reluctant to spare even half an hour extra [Strict at 11AM]. I understand policy is policy, but a slight deviation, when almost 50% rooms are vacant is acceptable.
I have stayed in Windflower, Angsana, Orange County, Royal Orchid, Orange Tree etc..& this one was not that great in comparison to them with premium priced. Not well-maintained at all. Service is very very very slow...Most of the food options not there in restaurant. You order Vegetable Medley & they give you only onion+ capsicum curry, as none of the other veg are available...The Shack is deserted. The terrace restaurant is closed....
Anyways, it didn't meet the expectations we had after looking at the website...Go with low expectations & you may get surprised :)
Cheers
Room Tip: None of the suites are sea or sewimming pool facing...except 2 highest-end suites...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 November 2011
Dear Sir,
The offer extended to you was Rs 24,000.00 for 3 nights/ 4 days inclusive of accommodation, breakfast, dinner, govt taxes as applicable & airport transfers in our specially designed vehicle by DC.
Minus taxes & 1 meal it works up to Rs 5,788.00/ night in the month of Nov, which I guess can in no terms can be labelled OVER-PRICED, specially when you availed of unlimited free WiFi & a Play station 3 at your disposal !!
We wish to provide personalized service to our guest hence we serve complimentary B'fast in the comforts of your room or in our Restaurant & it is unlimited.
Checked all your F & B bills: you haven't ordered a VEG MEDLEY: hence find your comment on that not genuine...
Solarium, our beach shack with private access to the Sea is extremely popular with locals (for private functions) & tourist (for amazing Sea-food), which you've labelled as DESERTED!!
Regards,
Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC