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Holiday Inn Express Hotel and Suites – reviews, photos

2.5 of 5
811 Old Grants Mill Road, Irondale, AL 35210
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Holiday Inn Express Hotel and Suites
Holiday Inn Express Hotel and Suites
Holiday Inn Express Hotel and Suites
Holiday Inn Express Hotel and Suites
Holiday Inn Express Hotel and Suites
Holiday Inn Express Hotel and Suites
Ranked #1 of 3 hotels in Irondale
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    5
    7
    6
    1
    4
Date Rating
Summerville, South Carolina
1 review
1 helpful vote 1 helpful vote
“This was the worst!”
1 of 5 stars Reviewed 27 October 2010
1
person found this review helpful

This is by far the worst Holiday Inn Express I have stayed in. The front desk clerk was very unprofessional. This location advertises hot coffee 24 hrs. The coffee was made that morning and we arrived at 5:30pm. Desk clerk was unaware if they even had coffee prepared, needless to say the coffee was not hot. We get to the room, large stains on the carpet, curtains smelled of dust, air conditioner was so noisy you couldn't hear television. We finally turned off the ac unit and it smelled of burnt hair. I have never stayed in a hotel/motel where you can hear the guest in the next room use the restroom as you could there. The parking lot was extremely dark. Contacted Holiday Inn and Gen Mgr of this location was to contact me, didn't happen. It is very over priced for what they offer. We were so upset with the room we let at 5:00am.

  • Stayed October 2010, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Menard81 about Holiday Inn Express Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Holiday Inn Express Hotel and Suites, responded to this review
21 January 2011
Thank you for taking the time to share your experience at our hotel. My name is Dave Mastroni and I am the new General Manager here at the property. We obviously could have done much better with your stay and will always look to improve the service when we fail to exceed guest expectations. I have addressed the issues with the appropriate departments and team members and feel confident the issues in regard to your stay have been resolved. If we can ever be of service when you are in the area again, please do not hesitate to contact me directly.

At Your Service,

Dave Mastroni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Top Contributor
58 reviews 58 reviews
Reviews in 45 cities Reviews in 45 cities
40 helpful votes 40 helpful votes
“One of the best places on our trip”
4 of 5 stars Reviewed 27 June 2010

We were on our last leg of our trip and happened to stumble upon this hotel while trying to find another one. I am glad we did! It had to queen beds, the room was clean, the pool was nice, the breakfast was superb, and the staff were super nice. I would definately make a point of staying here again if ever in the region. As a walk-in, they gave a great price for the room and the check-in lady was awesome (wish I could remember her name).

  • Stayed June 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jfpTexas about Holiday Inn Express Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Would Not Recommend”
2 of 5 stars Reviewed 14 June 2010

We arrived in the evening after making a reservation over the phone earlier the same day. My family and I were greeted warmly by the front desk staff. After checking in, we entered our room only to find the air on full blast, likely done in order to cover up the overpowering smell of air freshener masking a pungent cigarette smoke odor. The room did not look clean and the pillows smelled awful. We were on a nonsmoking floor specifically because I suffer from allergic reactions to smoke and my family member from chronic asthma. We requested another room, and the front desk staff was willing to try to assist us by recommending another hotel or offering two separate rooms, as no other rooms with two separate beds were available. Though these rooms were much better, we were greeted by a bug and a creaky bed.

  • Stayed June 2010, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SlSwear13 about Holiday Inn Express Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Irondale hotels

Hampton Inn Birmingham/Leeds
4.5 of 5 stars
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Fort Collins, Colorado
1 review
1 helpful vote 1 helpful vote
“IMPRESSIVE !!!”
5 of 5 stars Reviewed 1 May 2010
1
person found this review helpful

Southern Hospitality at it's best !!!!! We came for the Talladega races and being right on I-20 we had perfect access to the track. What struck us though was the staff, James and Ashley and all were just super !!! These folks even kept the breakfast bar open 'till noon the Saturday the races were rained out !!! Nice to munch a cinnamon roll while watching it rain!!
Rooms were clean, comfortable, and fully functional in every way. Very clean grounds and sufficient parking too. All in all a pleasant experience !! Thanks guys and gals, we'll be back again !!!

  • Stayed April 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask FASTLANEJC about Holiday Inn Express Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cold Spring, KY
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best Place to Stay if going to EWTN”
5 of 5 stars Reviewed 20 March 2010

The staff and the cleanliness of this hotel is the best I have visited in many years!
The staff at the desk and in the breakfast area are so helpful and friendly; they make you
feel like family!
It is only 2 miles to the EWTN property with only 1 traffic light! You receive a very
discounted rate if you let them know that you are a EWTN pilgrim.
The breakfast area was large and very clean. The nice lady working made many
of us bacon as a special request; so is so friendly and caring especially to elerly
people (like my 85-year-old mother who loved her)!

If I go back to the Birmingham area, I would DEFINITELY STAY at this hotel!
The beds are also very comfortable and well as the different types of pillows!

  • Stayed March 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Express Hotel and Suites

  • Holiday Inn Irondale
  • Irondale Holiday Inn
Address: 811 Old Grants Mill Road, Irondale, AL 35210
Price range (per night):* INR4,502 - 10,060

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