Let me first start by saying so you don't assume I am an employee or someone who has a vested interest in leaving a good review, I was staying at this hotel because we were on a recruiting trip for my son to Birmingham Southern College. We stayed here after booking on hotwire.com. and quite frankly after I booked and found out I was staying at this hotel and then went to tripadvisor.com and read the reviews. All I could think was what have I gotten myself into. When we arrived they had mistakenly assigned us a room with one bed. We went back downstairs to let them know that we had three people and would need two beds and the very pleasant lady behind the desk assigned us a new room no problem and was super apologetic. When we got to the room it was very clean and well kept. It was spacious and had the extra touches like the throw blankets at the end of the bed and in the bathroom all of the little amenities were strategically placed and we had an abundance of towels. We were on the second floor and heard absolutely NO noise whatsoever. We had an abudance of pillows on the bed and there was no traffic noise from outside either. When we went to breakfast the next morning I was completely suprised to learn that they had a pancake maker, eggs, sausage, a wide array of breads (bagels, english muffins, different kinds of breads for toasts, there were cinnamon buns, cereal, oatmeal, coffee, juices, fruit and biscuits. It was way more than I expected for a "contenental breakfast" there was someone there that was refilling/maintaning everything so nothing ran out the entire time we sat there and ate. Check out was a breeze and the girl asked was there anything more they could have done to make our stay more pleasant. So for those of you who had bad customer service experience apparently those people have been fired. This place is off the beaten path so it is a quiet comfortable clean affordable place to stay. I was actually QUITE impressed. But I am sure if you are a negative person naturally you can find anything to complain about. I recommend staying here if you are in town for business for a few days.
- Holiday Inn Irondale
- Irondale Holiday Inn
