I had to make last minute reservations for a hotel due to a death in the family. This Holiday Inn Express was close to my destination. I was not expecting much more than a roof over my head for my one night stay, but this hotel provided so much more than that. The front desk staff was incredible - from printing out directions for me, to warm smiles and friendly conversation. The room was recently rennovated, and was extremely quiet and comfortable. Despite my early morning departure, I was able to enjoy the free breakfast, served in a very comfortable lounge on the first floor. Muffins, biscuits, eggs, bacon, juice, coffee and more. Thanks for making my 24 hours in Alabama so enjoyable!

I walked in and got a room late in the afternoon. The front desk people were very nice and helpful. After being in my room and being so exhausted from traveling 3 thousand miles I needed to rest. So I flipped on the tv and laid down to rest. I awoke to a woman claiming to be there because she thought it was a checked out room standing over me. I was trying to be understanding, and said no I am not checking out. She then left and I thought nothing of it. The next day housekeeping came in about 9-11 am and did thier job. I then sat down to relax for the day, I was sitting on the bed eating my dinner around 5-6pm when my door again is opened and and there stands another woman and made the same excuse that she was housekeeping and did I get serviced yet. At this point, I am beginning to wonder, this continued to happen over the next few days that I was there, They always had the excuse of Oh sorry, thought this was empty, Oh sorry need anything.. They would walk in while I am getting dressed. I felt so scared and afraid. I was 3, 000 miles away from home, in a state i never been before, and there were people walking in on me. It was awful. I have been trying to get ahold of the manager ever since. However he is in "training" and so I talked to corporate, they made excuses as to why these woman needed to get in my room., and why didnt I put the security lock on, Which I had done a few times and they still tried to get in. I honestly think that these people thought that no one would be in the room during the late to early afternoon and evening that they were going in there to search for items, and each time I had been in there. I will never go back there ever. I will also refer my friends to stay some where other than this hotel. I lived in fear for 5 days of not knowing what to expect. and each time I left the room there were these woman lurking somewhere in the hotel. I felt afraid even with the security lock on. I dont think any one should stay at this place. I will def. stop being a loyal customer of the holiday inn express and maybe mov my business to The Hampton Inn.

We used this hotel to visit EWTN and the Shrine in Hanceville. The hotel itself is older and we were promised a refrigerator and microwave in EVERY room. Neither of our rooms had either. Housekeeping did make up the rooms, but did not restock towels, coffee, shampoo/soap or paper supplies. Pool (VERY small!!) in front of hotel as part of parking lot. Breakfast buffet was disgusting. The area was not clean. The eggs and bacon were old/cold. Maybe reheated in microwave. The cinnamon rolls were stale. Very limited options for other food in area of the hotel. There is a Sam's Club right next door though. ANd the Whistle Stop Cafe is not far. We will not be back to this hotel.

This is by far the worst Holiday Inn Express I have stayed in. The front desk clerk was very unprofessional. This location advertises hot coffee 24 hrs. The coffee was made that morning and we arrived at 5:30pm. Desk clerk was unaware if they even had coffee prepared, needless to say the coffee was not hot. We get to the room, large stains on the carpet, curtains smelled of dust, air conditioner was so noisy you couldn't hear television. We finally turned off the ac unit and it smelled of burnt hair. I have never stayed in a hotel/motel where you can hear the guest in the next room use the restroom as you could there. The parking lot was extremely dark. Contacted Holiday Inn and Gen Mgr of this location was to contact me, didn't happen. It is very over priced for what they offer. We were so upset with the room we let at 5:00am.