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Back to Holiday Inn Express Hotel & Suites Hunstville-University Drive

Holiday Inn Express Hotel & Suites Hunstville-University Drive – reviews, photos

2.5 of 5
3808 University Drive, Huntsville, AL 35816
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Holiday Inn Express Hotel & Suites Hunstville-University Drive
Holiday Inn Express Hotel & Suites Hunstville-University Drive
Holiday Inn Express Hotel & Suites Hunstville-University Drive
Holiday Inn Express Hotel & Suites Hunstville-University Drive
Holiday Inn Express Hotel & Suites Hunstville-University Drive
Holiday Inn Express Hotel & Suites Hunstville-University Drive
Ranked #13 of 50 hotels in Huntsville
4.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    8
    13
    5
    4
    2
Date Rating
chicago, il
Senior Contributor
25 reviews 25 reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
“Nice place, very nice staff”
4 of 5 stars Reviewed 13 September 2011

Nothing fancy. Room was very clean and front desk staff was very helpful. Allowed early check-in. I only stayed one night but and was happy with the stay.

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask moids about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarksville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean Hotel with Awesome food”
4 of 5 stars Reviewed 30 July 2011

My husband's work had a family retreat here for a weekend. (I have no idea how much the rooms run- his company paid a group rate for them) Hotel was very clean but had the stuck in the 80's look to it throughout. It is very close to a lot of area attractions.
Beds were quite comfortable, room was clean and big. My youngest child is an 11 month old and I was fine with her crawling on the the floor. My room did not have a fridge or microwave- they were supposed to but they did bring them up when we asked them to.
We had the food catered there for the weekend during the conferences and it was AMAZING!! (Especially their chocolate cake)! The waitstaff was friendly and very helpful. I have small children and they were very gracious in attending to their needs (and messes while eating). Conference rooms were very nice.
Pool was nice & clean- just older.
My only complaint was the room we stayed always had very hot water when you turned it on. We called maintenance and they did come up to check it out. Turns out it was a building design flaw with the pipes and my room (and my friend's next to us) are at the end of the pipes so the hot water always get stuck in those rooms pipes somehow? We had to use a special technique (which was an inconvenience and a major safety issue for small children) to get lukewarm water (never cold though and this took a minute). The hotel did give us completely Starbucks (they could not move us- the hotel was full) and did seemed concerned about it but I was told the guests of that room always complain about it and it has never been fixed!

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Texasgirl2001 about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nh
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Always very nice”
4 of 5 stars Reviewed 13 June 2011
1
person found this review helpful

I stay at this motel several times a year, and have always found it to be very accomadating to our needs. It may be an old building, but it has been kept very nice and clean. Whatever our needs have been, the staff at the front desk has always handled them in a very professional and pleasant manner. The only problem I have is that the rates are not consistent. Even the front desk clerk said that they change every week.

  • Stayed June 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nhcharcat about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bilbo
1 review
4 helpful votes 4 helpful votes
“Unprofessional. Abandonment of guests and abrogation of responsibility.”
2 of 5 stars Reviewed 29 May 2011
4
people found this review helpful

While staying at the hotel are produced tornados that leave the city without power. The hotel does not have generators so for 4 days we were run out of hot water service, air conditioning, tv, telephone, wifi ..., the rooms have no windows that open. Also sent employees home and not attend the cleanliness of the hotel, room, trash removal, breakfasts, etc.
The hotel charges all contracted services without having been completed.
Claimed on their website indicate that answered in 7 days and never received response.
Liable to users via full collection of bills than they should collect from their insurance.

  • Stayed April 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask viajeroBilbo about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Guice, General Manager at Holiday Inn Express Hotel & Suites Hunstville-University Drive, responded to this review
10 July 2011
Dear Guest,

Thank you for your feedback regarding your stay with us. It is our goal to provide the very best in service and accommodations and I am sorry that in your case we fell short of our goal.

As you mentioned, the entire Huntsville and surrounding area was without power for a week or more due to the multiple tornadoes that came through the area the Wednesday night of your stay. The hotel did not have power or phone service for that time period and following the outage we were being told by city authorities they were unsure when power might return. At that time we were given estimates of 5-7 days. We did get service back after 4 days and reopened for business the following Monday, although parts of the city and county were without service for several more days. We did decided not to ask or force anyone to leave the hotel (even though we did not have power) if they did not have anyplace to go or were not able to move. We were also available to those who might have had damage to their homes and needed accommodations.

Despite the outage, we did provide housekeeping services each day, providing what service we could under the circumstances, and had staffing 24 hours a day. Our records show that each room was serviced unless requested otherwise. I apologize if your room was not serviced to your expectations. The breakfast bar was open each day with a limited menu due to no electricity and we were unable to serve juice, hot food or hot drinks. On Saturday it did open late due to an unforeseen circumstance with staffing due to lack of phone service. On the night of the storm, we did continue to offer our managers reception and extended the hours, with the help of the emergency lighting, offering drinks, light snacks and cereal because there were no restaurants open. On Thursday evening, we also provided drinks and light snacks since there was nowhere to eat. By Friday there were some restaurants with generators open serving limited menus.

I did contact you by e-mail as soon as the power was restored. We did refund one night of your stay for your inconvenience. We do appreciate you staying with us and I am sorry that during your stay you and your family were so uncomfortable due to the circumstances.

We thank you for choosing Holiday Inn Express for your accommodations. I sincerely hope we have the opportunity to better serve you under better circumstances and we can prove to you our commitment to guest satisfaction.

Sincerely,
Charles Guice
General Manager
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Cudahy, Wisconsin
Senior Contributor
44 reviews 44 reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
“Big property!!”
5 of 5 stars Reviewed 27 March 2011
5
people found this review helpful

This was 2 hotels that are now under 1 name so there are 2 buildings separated by the parking lot. The lobby is in 1 and the conference center/breakfast room is in the other. The breakfast was huge! Very many choices and the attendant was very much on top of it replenishing and cleaning the tables. The staff was very nice. we would definitely stay here again.

  • Stayed March 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KnittingNut53110 about Holiday Inn Express Hotel & Suites Hunstville-University Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Guice, General Manager at Holiday Inn Express Hotel & Suites Hunstville-University Drive, responded to this review
5 April 2011
Dear Guest:
Thank you for your kind remarks and favorable responses regarding your stay at our hotel. I am glad you enjoyed our Express Start breakfast bar and appreciate your praise of our staff. I will be sure to congratulate all the staff on a job well done and share your comments with our breakfast bar attendant.
We thank you for staying with us and look forward to the pleasure of serving you again on your next trip to Huntsville.
Sincerely,
Charles Guice
General Manager
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Additional Information about Holiday Inn Express Hotel & Suites Hunstville-University Drive

  • Holiday Inn Huntsville
  • Huntsville Holiday Inn
Address: 3808 University Drive, Huntsville, AL 35816
Price range (per night):* INR5,558 - 7,670

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