The culprit here is Hotwire, the blind-bid hotel website that promised me a three-and-a-half star hotel in Huntsville, Alabama, proper, for prices not available on regular see-what-you're-getting hotel websites.
Hotwire failed on two counts:
First, I had a good idea about the genuine three-and-a-half star hotels in Huntsville (not Greater Huntsville). They include Marriott and Embassy Suites ... but a Best Western?
This one is technically in Huntsville, but really teetering on the northwest border. It's a solid suburban roadside hotel, but nothing more, even though it has that new appellation of "Best Western PLUS," as opposed to simply "Best Western." It even has flat-screen TVs, albeit no hi-def channels to make use of it.
I guess there seems to be some school of thought that if the rooms have a few three-and-a-half star hotel niceties, it must indeed be a three-and-a-half star hotel. Nope.
Three-and-a-half star hotels have bell hops; this did not.
Three-and-a-half star hotels have flexible room-cleaning times; I received a note under my door at around 10:30 a.m. that the room attendant was sorry, but there was a "Do Not Disturb" sign on my door, so I'd have to call for fresh towels and try to make do with sheets falling off my bed and overflowing trash.
Three-and-a-half star hotels have full restaurants, even limited room service. This one has the free breakfast room -- open until 9 a.m. (but allowing guests a half-hour grace period).
Three-and-a-half star hotels often offer late check-out at around 2 p.m. The late check-out here is noon. As I contemplated my evening plane departure, I shuddered to think what regular check-out would be.
Mind you, I seem to coming off as a Grinch. After all, the hotel staff was efficient and of perfect cheer as they tried to make the hotel the best it can be, especially the room attendant and the woman hosting the full hot breakfasts of pre-made omlettes, bacon or sausages, cereals, pastries, bagels, fresh-made waffles, etc.
I was upgraded to the hotel's two-room jacuzzi suite, which, despite a worn out couch with cigarette holes and a small (but mostly non-functioning) kitchen, was extremely roomy and comfortable. (From what I could see, the regular rooms were roomy and comfortable as well.)
I only wish that Hotwire was more upfront -- which brings me to my second major complaint:
When I realized what hotel I actually booked, I found it listed on an alternate, regular hotel website for about $5 less a night. It specified the exact location it would be (far away from my needs, actually, even though it's nicely surrounded by shopping and restaurants).
Most importantly, it accurately described the establishment as a solid two-and-a-half star hotel.
On those terms and prices, the Best Western Plus Rocket City is a wonderful "find."
Room Tip: If the jacuzzi suite isn't available, the king rooms with a separate sitting area (with fold-out...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 December 2011
To valued guest,
I would like to apologize for the confusion that has been caused to you. We are in the process of refreshing some things to update the hotel. I agree that although we may not seem like a three and half star hotel, we do strive to provide the superior customer care that each guest deserves. Being located near all the fine dining and shopping is a good exchange from being in downtown which is only 15 minutes away too. Feedback from guests like you is always appreciated as it reminds us where we need improvement and where we are doing our job right. We thank you for staying with us and hope to see you again in the near future.
Kru Patel and the Rocket City Staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC