I was a guest for 1 night at the Bevill Conference Center Hotel on Wed July 18, 2007 at a too low rate of $67/night. I am a businessman who travels a great deal, usually staying at Marriott/Hilton quality hotels, and have spent over 80 hotel nights traveling this year alone, and have NEVER had a complaint in my 20 years of travel. I used the Bevill as a last resort, because all other hotels in Huntsville were booked that night. Two days later, I received my room charge of $67, PLUS an additional credit card charge of $150 (and additional 225% of my room rate) from the Bevill, no phone call, no email explaining what this charge was. I never received an itemized bill or proof of what this is for. The manager accused me of leaving the room as a disaster with food everywhere, therefore the Bevill quickly concluded that it was indeed my room and that it was me, therefore are putting the blame (and cost) on me. I never took a single item of food into my room. She said it looked like there had been a party, and also admitted that the hotel never had a complaint from another guest about my room, and never saw me do anything wrong. Since they are at a college campus, it is much more likely that it was a different room occupied by a different guest, most likely college students. She said she would research it and call us back. She never called back. By September, the charges had not been removed, so I called the manager and she NEVER ONCE allowed me to state my complaint. She talked incessantly about how she “had pictures” and was unwilling to listen to me. Her story had changed from the first time. She never offered to disclose the pictures, which could be pictures of any room on any date, therefore she does not have proof that I did anything wrong, and does not have proof that the pictures are of my room on my night of stay. The pictures are irrelevant. I will NEVER stay at such a cheap hotel again, lesson learned. Substandard hotel, substandard customer service, and petty ($150) charges, but mostly, the rudest manager I have ever run across in my 20 years of business. It is not the money, it’s the ethics behind the practices at the Bevill Hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC