I stayed in that hotel for several days recently for business.
I was a little disappointed, since this is a Hyatt brand.
Room was not clean upon arrival, I found one candy on the carpet. Then the window AC was so loud that I had to request a room change. The front desk guy was very nice and offered me several choices.
I ended up in a room, slighly quieter than the previous one. I know he did his best in accommodating my request.
In my new room, an empty coke can was found right beneath the couch. Suspicious white stains on both trash cans. I felt I had to rush to Ross across the street to buy two towel to avoid theirs.
I am not by any means a light sleeper. I got woken up for three time during one night. As long as a "neighbor" was using the shower, I heard it loud and clear.
Location of this hotel is awesome. Galleria mall is across the street. Many restaurants nearby. This is important because this hotel does not have a restaurant. You got to try the Bonefish Grill, reasonably priced and delicious. Applebee there was so so. I also drove 5 miles to Cheesecake factory, pretty good.
Free limited breakfast is included, they have bagel, bagel, bagel and bagel. Sometimes donuts, sometimes biscuit, not together. NO EGG, NO french toast, NO sausage, No bacon.
Unless you want to pay $7 and wait for 15 min.
If this is a best western, I would say not bad, but as a Hyatt brand, not good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC