Usually, I am a very positive person, and I have never in my life wrote a review about anything, that is-until I came to this hotel. First of all, when my family and I arrived, the guy at the front desk didn't even say hello. He just immediately asked for my name and looked at the computer and said let me see if your room is ready. 10 mins. later he came back and said it was ready. Mind you, we came during the normal check-in time, so why did he have to check to see if my room was ready??? It was actually supposed to be ready. The man at the desk, which I later found out was the manager at the hotel(he wears glasses), then asked for my driver's license and debit/credit card. He didn't ask any questions, all he did was take it and swipe both my license and my debit card. I didn't know why he was doing it, but I assumed that he was coinciding my license and card with my stay on Orbitz.com that I already reserved for. We went up to the room and discovered that the towels and washcloths were all dirty and there was a sign telling visitors not to wash cars, etc. with the towels and washcloths which is evidently how they got dirty. My question is, if the hotel knows that they are dirty because of this, why not buy new ones for visitors and not let everyone suffer because of it???? There was no Do Not Disturb sign, no remote control, the refrigerator kept annoyingly humming all day and night!!! No lights in the parking lot-so extremely dangerous-especially at night!! Very humid in the hallways! There were not blankets in the room at all, nor a comforter on the beds. They don't know what they want the name of the hotel to be-it has changed from La Quinta Inn to Days Inn to Pleasure Hotel!!!!! When the housekeeper came by to want to clean the room, I told her that all we needed were more towels and washcloths and she told me that it was going to be about 20 minutes because they were in the dryer!! Why clean, when you don't have all the materials that you need with you!!! That tells me that you don't have but a limited supply!!!! Besides all that, when I checked my bank acct. the next day I was there through my phone due to no high speed internet, I was showing a transaction coming out from the hotel, and got extremely angry, because the manager ran my card, without asking the proper questions of Have you already booked with us? or How did you book with us? so he would know that I had already paid for the trip-incompetent move on the manager's part totally!!!! My thing is if the manager has no customer service sense, then who at the hotel does if they put him in charge!!!! I got them to reverse the credit card charge and the manager was supposed to call me back to rectify the whole situation, which of course he didn't, to try to see if there was an expedited way that I could get my money back. The other guy that reversed my credit card transaction said that the computers are not in sync yet with Orbitz.com and other vendors, so why did the manager not let me know that and asked me the questions that he needed to. It's not my fault that the computers are not in line with the customers' needs!! Needless to say, the transaction still posted to my bank account, and now I have to spend my precious time disputing this unauthorized transaction with my bank when the incompetent manager couldn't handle the problem that he caused in the first place. I'm done venting, but if you want a headache, please feel free to book here, but otherwise, if you want a wonderful vacation that I was planning on having, then do not go to this hotel! It wasn't worth it at all! Thank you!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC