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Microtel Birmingham-North/Gardendale – reviews, photos

2.0 of 5
850 Odum Rd, Gardendale, AL 35071
Hotel amenities
Microtel Birmingham-North/Gardendale
Microtel Birmingham-North/Gardendale
Microtel Birmingham-North/Gardendale
Microtel Birmingham-North/Gardendale
Microtel Birmingham-North/Gardendale
Microtel Birmingham-North/Gardendale
Ranked #2 of 2 hotels in Gardendale
3.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    4
    4
    1
    1
    1
Date Rating
Eufaula, Alabama
1 review
“They do not honor their own discount coupons.”
1 of 5 stars Reviewed 6 February 2012

There was a discount coupon put in one of the travel magazines that you pick up at the AL-TN border. It advertised rooms for $59. Microtel simply refused to honor the coupons and said that they were out of the rooms to which the coupons applied. The rooms remaining met the description in the coupon. The motel simply dishonors the coupons when they see that they are filling the rooms at full price. The coupon does say that the discounts are subject to room availability. To a reasonable person, that would mean that the discount was subject the availability of the type of room described --- and not some arbitrarily designated block of rooms. Rooms of the advertised type were available. Microtel is simply not an honorable business.

Room Tip: Stay away!
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  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Don M about Microtel Birmingham-North/Gardendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Better pay with cash”
2 of 5 stars Reviewed 22 October 2011

Horrible customer service from the guys who work there and would rather be somewhere else than dealing with customers. After losing our home from the tornadoes in April we stayed there a good bit because it's all we could afford. Everything was great until sept when I was charged again for a night in august and made my account go into the negative to -$300.

So not expecting this transaction all my other transactions started pilling on $35 late fees. After speaking with them the first time I never received a return phone call. Second time I was put on hold for 14 minutes till I hung up and called back. That time they heard it was me and said they were putting me on hold and hung up on me. Then finally my wife talked to one of the rude men who stated they had a computer problem. I guess it lasted one month. There was nothing they could do for us and said have a great day.

My bank said they should refund the money and the overdraft fees. But that was laughable. Needless to say we are still without a home for our family and had to spend $300 to cover their mistake. Thanks for all your help in our time of need. We will never be back.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Ryansecrest about Microtel Birmingham-North/Gardendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
howcanihelp, Director of Sales at Microtel Birmingham-North/Gardendale, responded to this review
2 November 2011
I would like to start by thanking you for the opportunity to improve our service, and offer my apology for the inconvenience you’ve suffered.
I do know that we were having difficulties with our credit card processing, where payments were hitting guests’ banks up to a month later than anticipated. This resulted in confusion, as they were by then unexpected transactions. However, I am unaware of an issue resulting in duplicate transactions, and will be looking into the matter to insure it doesn’t recur. I am also sorry to hear that your experiences calling in were less than satisfactory and will take this opportunity to speak with our staff regarding timely responses to calls and questions.
If there is ever any way I may help you with this issue, or in the future, please feel free to contact me.
Again, thank you for the feedback, and I apologize for your negative experiences with us.
Peggy @ Microtel Inn & Suites, Gardendale AL
205-631-6320
peggy.eddington@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Gardendale hotels

Hampton Inn Birmingham / Fultondale I-65
3.5 of 5 stars
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Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Hotel at a Great Price!”
5 of 5 stars Reviewed 9 August 2011

We came here for our daughter's wedding and had 3 rooms reserved. We were impressed with the facilities and were treated kindly by the front desk personnel, they were even able to handle some special last minute requests without any difficulty. We stayed for 3 nights and slept comfortably each night (quiet rooms, comfortable beds) and had a nice continental breakfast each morning. This is a GREAT hotel for the money and we will definitely stay here again when we come to the Birmingham area. Having the WalMart and good restaurants nearby is a plus. Highly recommend this location!

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lynne618311 about Microtel Birmingham-North/Gardendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange Beach, Alabama
1 review
“Treated very nicely”
4 of 5 stars Reviewed 14 February 2011

We have always been treated nicely at this location. All emplyees act as if they value our stay. We have been given a great rate. Will stay with them whenever in the area.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kilgorevl about Microtel Birmingham-North/Gardendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
1 review
“will stay again”
4 of 5 stars Reviewed 5 September 2008

The hotel is very clean, staff friendly. The hotel in a very good location. We stayed ten nights and will stay again.

  • Stayed August 2008
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask meorah2 about Microtel Birmingham-North/Gardendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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View all 2 hotels in Gardendale, ranked by popularity »

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Additional Information about Microtel Birmingham-North/Gardendale

  • Microtel Gardendale
  • Gardendale Microtel
Address: 850 Odum Rd, Gardendale, AL 35071
Price range (per night):* INR3,865 - 7,113

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Microtel Birmingham-North/Gardendale
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