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Back to Fairfield Inn & Suites Birmingham Fultondale/I-65

Fairfield Inn & Suites Birmingham Fultondale/I-65 – reviews, photos

2.5 of 5
1795 Morris Avenue, Fultondale, AL 35068
Hotel amenities
Fairfield Inn & Suites Birmingham Fultondale/I-65
Fairfield Inn & Suites Birmingham Fultondale/I-65
Fairfield Inn & Suites Birmingham Fultondale/I-65
Fairfield Inn & Suites Birmingham Fultondale/I-65
Fairfield Inn & Suites Birmingham Fultondale/I-65
Fairfield Inn & Suites Birmingham Fultondale/I-65
Ranked #1 of 7 hotels in Fultondale
4.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    10
    9
    1
    1
    0
Date Rating
Jasper, Alabama
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Family adventure”
4 of 5 stars Reviewed 13 February 2012

It started of great. We had stayed at this particular hotel back in December and had a great time then. The only issue was the beds were too soft and gave me a major backache but some people love those kind of beds. Now on to this stay. It started off great. The room was clean, plenty of fresh towels and tolietries and freshly made beds. Now on to the problems. The air unit began making an awful noise and finally quit in the middle of a very cold night, leaving us to huddle together in one bed. Then in the morning my husband had an ice cold shower. Now for the good side, the GM of the hotel Byron Baldwin couldnt have been more apologetic and friendly, refunded some of our money and generally seemed to care about the comfort of his guests. He even offered to upgrade us to a suite on our next visit for a great price. If all hotels had such caring Genereal Managers they would all be great. Kudos to him and his overnight clerk also who was very friendly and tried to make us as comfortable as possible!!! Despite the problems I would like to return for another visit and give them another chance.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hina Patel, Director of Sales at Fairfield Inn & Suites Birmingham Fultondale/I-65, responded to this review
14 February 2012
Thank you very much for your feedback about a recent stay at our hotel. We guage our performance based on guest reviews and always appreciate any feedback we receive. While we did not meet your expectations this time, I assure you that your concerns will be addressed and rectified immediately. I am glad that our staff handled the situation with utmost customer care and I thank you for giving us a second chance. I assure you, you will have a pleasant stay with us when you return.
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Atlanta
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Best place to stay in Fultondale - great staff and facilities”
5 of 5 stars Reviewed 3 December 2011 via mobile

After checking around, fairfield inn had the best reviews around. It is a great value, and the staff was very professional and friendly. The room was clean, had flat screen tv, free WiFi, great breakfast, and the programmable thermostat.was a plus. I was very pleased since I had recommnded that my in laws choose this hotel over one that was closer to the event.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GT8672 about Fairfield Inn & Suites Birmingham Fultondale/I-65
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Hina Patel, Director of Sales at Fairfield Inn & Suites Birmingham Fultondale/I-65, responded to this review
4 December 2011
Thank you very much for taking the time to share your recent experience at our hotel. We take great pride in providing excellent service and product to our guests and we appreciate feedback as it helps us measure our performance. Your comments are valued and we will be sharing them with our team. Thank you for making Fairfield Inn & Suites your preferred choice in Fultondale,AL.
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Birmingham, Alabama
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Very nice. Clean. Good value”
4 of 5 stars Reviewed 1 August 2011

Check in was very nice. All the staff we interacted with was friendly and helpful. The room was nice and clean. The bed was very comfortable, and there was adequate pillows.

Very well located. Close to shopping areas, restaurants, and gas station. Indoor pool looked nice (we did not use). There was breakfast included... and it was nice, typical hotel breakfasts - bananas, apples, sausage, eggs, bagels. The area was clean and fairly well maintained.

Really the only thing I did not care for was when we were checking out, the housekeeper was in the hallway with a radio blaring. That was a little annoying. I can imagine if we were trying to sleep, I would not have been happy.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Akron, Ohio
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“Clean, safe and comfortable, however NOISY and "thinly" built.”
4 of 5 stars Reviewed 30 June 2011

I stopped here on my way through to Panama City Beach, FLA. The hotel was quite clean and welcoming. Staff was friendly. Rooms were very nice and comfortable. Conveniently located near department stores and some GREAT Bar-B-Q restaurants. Overall a good stay. One BIG problem however. The floors must be made of Balsa Wood. You can easily hear your neighbors. While we there, a noise complaint was made. And, it was made about us. We are a family of 5, no partiers. Our youngest boy jumped from the bed to the floor. Once. Within minutes, we received a call from the Front Desk that we were making too much noise and that the people below us were complaining. We LITERALLY tip-toed around the room the rest of the night, as any time we would walk at a normal pace, we would get a noise complaint. We were actually worried about OURSELVES making too much noise than we were about hte noisy neighbors. It is a very thin, creaky construction. The slightest of noises seem to travel from room to room. So, KEEP IT DOWN!

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ChrisShilly about Fairfield Inn & Suites Birmingham Fultondale/I-65
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Hina Patel, Manager at Fairfield Inn & Suites Birmingham Fultondale/I-65, responded to this review
7 July 2011
Dear Mr. Shilly,
I sincerely apologize to you and your family regarding your experience at our property. We take evaluations and survey responses very seriously, as they enable us to become proactive in preventing any such incidents from occurring again. Our main objective is to accommodate every guest with a comfortable and affordable nights sleep that includes the necessary amenities that reflect the standards of the Marriott brand. As for the problem you experienced, when we receive a compaint regarding noise it is our obligation to advise anyone in the vicinity of the floor to please respect the accomodations of other guests. My staff is trained to never exclude anyone in a particular room regarding a noise complaint, but to professionaly and respectfully notify the rooms in the area that a complaint has been made. We never try to accuse anyone of a noise complaint, and I am truly sorry if that is the way it came accross to you and your family. I will make sure that my staff is continuously trained on this issue so that it will never happen again. I hope that you and your family decide to stay with us again as we would love to be part of your traveling experience.

If you have any questions or concerns, please feel free to contact me anytime.

Thank you,
Byron Baldwin
General Manager
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atlanta
Top Contributor
63 reviews 63 reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
“built on the cheap”
2 of 5 stars Reviewed 24 March 2011

low bid won out when this place was built, sounded like the guy above me was bigfoot, drapes were all ripped up, obvious the place was built on the cheap...staff was good, place wasn't, sorry...

  • Stayed March 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hina Patel, General Manager at Fairfield Inn & Suites Birmingham Fultondale/I-65, responded to this review
7 April 2011
I sincerely apologize about your guest experience at our property. It is unfortunate that you were assigned to a room that was below someone who made a lot of noise during your stay with us. We constantly schedule all rooms for preventative maintenance on a rotating, effecient schedule in order to repair or replace any damaged items such as drapes or curtains in our rooms. We value your response on trip advisor and appreciate your comments refelecting your stay with us, as we will immediately resolve these issues in a timely manner. We appreciate your loyalty to the Marriott Fairfield brand, and we advise you if have not already to join our Marriott Rewards program so that you can make specific preferences to request a room on a high floor to avoid any noise from above for your future accomodations. If you have any more questions or concerns, please feel free to contact me anytime.

Thank you,

Byron S. Baldwin
General Manager
Fairfield Inn & Suites
1795 Morris Ave.
Fultondale, Al. 35068
205-849-8484
ffi.bhmbf.gm@marriott.com
 
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Additional Information about Fairfield Inn & Suites Birmingham Fultondale/I-65

  • Fairfield Inn Fultondale
  • Fairfield Fultondale
  • Fultondale Fairfield
  • Fultondale Fairfield Inn
Address: 1795 Morris Avenue, Fultondale, AL 35068
Price range (per night):* INR5,937 - 7,505

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