On April 30, 2011 my wife and I traveled to Orange Beach, Al via Foley, Al. using Choice Hotels® Friends and Family Rate. Upon arrival at check in, i explained to the front desk that we would be using a different method of payment at check out. The attendant lied to us and stated that he would not charge my card during his audit. When we got to the room it was sticky and nasty. The shower was rusty, mold on the shower curtain and roaches in the room. Contacting the front desk attendant was not helpful in accommodating our problems, or helpful with directions being that we were traveling from out of town (Louisiana). They made us feel as if we were bothering them with our questions and issues with the room. This was totally unsatisfactory and the guest service was of poor quality. Not only that, I still have a pending charge for the hotel stay on my credit card for the room stay even though I paid cash for the stay. So we've been charged twice for this bad experience on our Anniversary. This place really sucks.
- Hampton Inn Foley
- Hampton Inn Gulf Shores
- Foley Hampton Inn
