Myself and my boyfriend were travelling around America and wanted to spend one night in Alabama enroute to Florida. We stumbled across Fairhope and decided to call into the Holiday Inn, unsure as to what the small town had to offer. The lady on reception was amazing!! She told us all about the town, recommended us places to eat, drink and visit during our short stay, she really sold the loaction to us and helped us out greatly. The hotel is lovely, beautiful, modern rooms, nice surroundings! Very quiet and peaceful. As stated, the receptionist went above and beyond in helping us out when we most needed it! I wish I could remember her name!! :-( Great stay!

I recently had to travel to this area for a conference and needed to find a hotel that would allow pets. Chose to stay here and was very glad I did. The hotel was convenient, clean, and the service was exceptional. Also, very pet friendly. My husband especially enjoyed the complimentary breakfast each morning and impressed with the hot meal.

I stayed at this hotel several years ago while visiting my elderly mother at a nearby assisted living facility, and found it adequate, but not as updated as other properties I stayed at while working as a sales rep. Now retired with lots of priority club points, I decided to use them instead of staying with relatives. I checked in with just enough time to freshen up before joining my mother for dinner at her place. I could not believe the room - shabby, with peeling furniture, a drawer pull missing from the dresser, dirty carpet, very loud exhaust fan in the bathroom (that had a hair in the tub). The bathroom door could not open all the way due to hitting the toilet. The towels were worn, the lighting too bad to do makeup. I stopped by the front desk to complain and they agreed to change my room when I returned. When I returned I was given a new room and it was only a slight improvement, but after a closer look at the lobby and hallway (clearly dirty carpet, including lots of debris) I realized the entire place was on a downhill slide. In retrospect, I should have demanded a room at the new addition. I stayed two more very uncomfortable nights and left. No one from the hotel ever attempted to see if I was happy with the room change, or with any sort of apology. The location and lack of negative reviews probably account for lots of traffic, leaving management not motivated to spend any money to upgrade or fix any problems. But there is no excuse for bad housekeeping.
I will never return.

We booked this hotel because we had never been to Fairhope before & it was the recommended hotel for the event we were attending.
The staff was fine & they used their shuttle to take groups between event venues, but we were in the older section and the rooms were pretty worn. After the first night in the very hard bed I asked if they were all the same & was told that in the old section they were, but in the newer section they might be better, however there were no available rooms in the new section.
After 1 night in that bed my back pain was so bad that each little inconvenience in the worn-out room was a major deal.
+The top drawer under the TV didn't close without an extra hard push [ouch] & if it didn't close it came back out so you ran into it when you turned around [ouch].
+The toilet didn't flush unless you held the handle down, in a bent over position,
until it was finished [ouch]
+The bathroom faucet leaked all over the counter, so you had to mop it up unless you wanted everything wet [ouch].
+The refer was noisy - which didn't help when you could not sleep in the bed anyway. I even considered sleeping in the car, but it was a rental & I wasn't sure how the seats operated.
+The ice machine on our floor was broken, so it was either up or down for ice.
+They were behind with laundry, so when the room was cleaned on our second day [of a 3 night stay] we had only 2 hand towels. When we came back later in the day, there was a plastic bag outside our door [and many others] containing 2 face cloths & 2 bath towels. We had to tear open the bags & put them away ourselves.

As a Priority Club member I would have expected to get the new section & I will never stay here again unless they can guarantee they I will.