We stayed last night. When we saw the room we asked for a refund. The desk clerk was rude but offered another room. The first room she showed us was barely better than the original suite that we booked and the second room smelled like dog!! The suite that we had originally booked had urine all over the wall behind the toliet and hair all over the bathroom. The futon had something all over it with no sheets to even put on it. The room that we ended up in after they refused to give us back our money had food behind the night stand, something that appeared to look like jelly on the wall and something all over the shower. It looked like a really dirty man had showered and it had not been cleaned since. The iron had black all over it and ruined my sons shirt. It is interesting that the managers comments on the other reviews state that the guests should have informed the desk when they had a problem. Well, I informed the desk when we checked in , that only got us moved to another dirty room. (The desk clerk actually said the she was moving us to one of their better rooms, one that they took care of) her word....not mine!!!! I also told the desk staff when I checked out showing them pictures that I had taken in the room, that got me no where as well. He said the supervisor was not there but would call me.....still haven't heard from him. I have pictures which include the literal scum on the microwave handle, the food behind the night stand, the iron, the stains on the sheets, etc. There was only two towels no wash cloths and the towels and sheets were stained. I could go on and on about the poor conditions and the poor service and the false advertisement represented on the web site....you don't see reviews like this one on there!!!! Bottom line is this spend an extra $15 bucks and stay at a quality hotel that your family doesn't have to fear putting their feet on the floor!!!!!
