I stayed at this hotel in October 2010 for three nights, and went there again on December 22, 2010. I felt cheated! I got a worse room, the water supply failed in the night, there was no warm water supply in the bathroom in the morning, the hanger in the closet could not withstand the weight of an ordinary trouser, and I was charged 20% more. I pointed this out while checking in and while checking out, but the hotel staff assured me that I was charged the same rate both the times. I have now returned and croos chcked the facts. Well, I was charged 20% more for poor facilities, and was cheated. The bill numbers are 2083 dated 27.10.10 and 2994 dated 23.12.10.

Room: Small,shabby nothing compared to a 3-Star. The furniture is old and not maintained at all. Infact we were careful not to place anything on the side tables,yet it collapsed.
Bathroom: Uncomfortable,Smaller than the size of the bathroom in any mid sized hotel in any small town.
Location:Excellent as it is very close to Park Street and the biz district of Kolkata.
Food: Nothing great. Comlimentary buffet breakfast is ok.
Reception/Front Desk: English is spotty and were actually asking us to pay for the broken side table. When we complained that its not our mistake, they even refused to apologise.

I have stayed in this hotel in Nov 2009.
This is located near park street metro station. This hotel has very nice room and very good room service.
food is also very nice in this hotel.

Had a chance to stay in this hotel in Mid-march. The room was booked through my company. On reaching the hotel was allocated immediately. But somehow did not like the room much as it was too small. After expressing displeasure over it, the staff agreed to do everything possible to change it. The North Indian lunch ordered in Restaurant was too good for any hotel in Kolkata. By the evening, when I returned from my meetings, the alternate room was arranged and was up to the mark. The breakfast is complimentary wit the rooms and had all the options. Kudos to the hotel staff. Keep it up!