This was our second trip to Kolkata and we knew this hotel and its big reputation. We didn’t stay there the first time, but we did this time, and I’m glad of it.
While I wouldn't describe it as luxurious accommodation, it was characterful, well run and friendly.
First, the driver we requested was at the airport to collect us when we arrived in Kolkata. The reception was good, although I was a bit disappointed with our room when we arrived after a long trip from Australia. Given the rooms were said to have been "renovated" recently, I expected something a bit more polished. BUT it's important to remember that this is a period property, and what you don't get in modern amenities and up-to-date comforts, you get from a sense of history, quirkiness and character.
We had a spacious double room at the back of the hotel. It was basic but the bed was firm and well made, which we like, with clean and well maintained linen. The furnishings, while old, were in good condition and all we needed. However, at night there was noise from the buildings immediately behind the hotel, which started again first thing in the morning. There was also a street light framed in one of our windows that made it difficult to sleep (there was no curtain to cover it) so we had to move the bed a bit, so my husband didn't have to look at it from bed.
The bathroom, while basic, HAD recently been renovated as a wet room, and the shower worked well and it was all, again, very clean.The TV was old, but there was a "digibox" and we had the best choice of TV stations for us in a four-week trip (great if you don't travel with an iPad etc and you want to watch English language news and the Australian Open tennis). There was also wifi.
There is a large and well managed team servicing this hotel. Somebody who knows the place better than I told me that when the Smiths are not present the service is not as good. The Smiths (Mrs Smith and her daughter Mrs Fowler) WERE there when we were staying (Mrs Smith turned 91), and it all went smoothly. Their manager has been there for years, and seemed very knowledgeable and competent.
The breakfast was so-so, and the beer garden - famous around the city - had a nice feel but limited menu for somebody who doesn't drink beer.
But the longer I was at this hotel, the more I liked it for its basic comforts, reliability, central location and character. It does seem a refuge in the middle of a city that can be – as we say in Australia – “pretty full on”. It’s great value, and I would stay there again if I were to return to Kolkata.
- Fairlawn Kolkata
- Hotel Fairlawn
- Fairlawn Hotel Kolkata
