“50% off if book online. Lost a point for rude staff member.”
Stayed at this hotel 3 times. First time, a lovely experience, we arrived late at night, the security guard and the receptionist were awake (!) chatty and welcoming. We were given an upgrade and definitely needed it after our train ride! The room was clean, lovely bathroom. The room was well equipped with a TV, tea making facilities and bathroom kit. Breakfast was a buffet, great food.
The second time we arrived it was a different experience. Our train had been delayed by several hours and we arrived on the 11th October, slightly worse for wear. The receptionist that greeted us was rude, flippant and quite honestly made me want to go elsewhere. We were tired and had been travelling for over 24 hours and were not expecting this attitude from the one person who was meant to welcome us. It ruined the rest of our stay with them, as he seemed to go out of his way to ignore us.
We had booked the third stay at the same time as the second, and by this time all the other hotels were full. So we were forced to come back to Bawa. This time, it was a different receptionist who greeted us warmly and regained our feelings of affection for the hotel.
The staff in the breakfast lounge were always friendly, and as we were waiting for our taxi to arrive, one of the staff came out to chat and see if we had enjoyed our time at the hotel.
This hotel is definitely geared to receive businessmen, not travelers, regardless of their budget. And a note to rude receptionist, if Calcutta/India was slightly cleaner, we would have looked slightly better when we arrived the second time.
Book ahead on the website for 50% off the price of a room.
Room Tip: Check the bath mat is clean!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC