I had a great stay at the Fortune Select Palms.
My room was comfortable and spacious and equipped with flat screen tv, modern hairdryer, safe, ironing board and mini fridge (minibar) as well as a luxurious shower. Everything was in good condition and clean. Bottled water is complemantary; I found two new 500ml bottles in my room each day, with more water available upon request and in the gym.
At one point my phone was broken, but when reception coulnd't reach me, they promptly sent someone up to fix it. They did what they could, and I found a completely new phone in the room the next day.
The internet connection is not particularly fast, but stable enough to use VPN and do office work, which is good enough for me. (Wi-Fi only)
An outdoor swimming pool is available, although I didn't use it. I did use the gym (which was okay) and the spa (also okay). The Balinese massage was really good and very affordable.
If you plan to use the pool, please consider that the restaurant is facing the pool area; if you want a little privacy during swimming, avoid peak times (breakfast, dinner).
The check-in was fast and pleasant, which was much appreciated after a long journey from Europe. The check-out took a little longer.
Not everything went quite according to plan, but the people working there did their best to meet my requests. One of them even went to the post office to get some stamps for me and post my postcards, which otherwise would have been difficult for me. The service was excellent.
On top of that, I think I experienced the best housekeeping I have ever had in any hotel.
I would come again.
- Fortune Select Palms Chennai
- Fortune Select Palms Hotel
