Chennai was just a transit point this trip: we flew in late in the evening and had an early morning train the next day.

Our experience with the Park Plaza got off to a bad start when our promised airport pickup failed to materialise. A couple of calls to the hotel later and they promised the driver would be there in "fifteen minutes". Not having the patience to wait an Indian fifteen minutes (it was getting late and we had an early morning train the next day), we took a taxi from the airport at half the price of the transfer the hotel had quoted.

When we made it to reception, no apology or explanation was forthcoming about the missing airport pickup. In fact, no room was forthcoming either. After five minutes of fussing around and multiple phone calls between staff members (it seemed our room wasn't ready), we eventually got our key.

The room was clean and tidy if somewhat decrepit - think neatly folded sheets with clearly visible holes.

Breakfast was included, but we left before service started at 7am. Conveniently, the hotel is only around 10 minutes from Egmore train station by foot (even less if you take one of the auto rickshaws parked outside).

Hotel Park Plaza is an adequate, if uninspiring hotel, let down by poor service.