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Grand Hotel – reviews, photos

3.0 of 5
Ballard Estate | Ballard Estate, Mumbai 400001, India
Hotel amenities
Grand Hotel
Ranked #96 of 357 hotels in Mumbai
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    6
    10
    7
    2
    4
Date Rating
Ashgabat, Turkmenistan
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Cozy hotel”
3 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

The hotel has a very nice style, you feel like you are back to the last century. The lift is very old, it is very rare to see those there days. I liked that the rooms entrances are from an open-air atrium, have not seen such architecture before.

The room was spacious, with comfortable bed and clean bed linens. Generally, the room was quite clean. Though our friend's bed in another room was not clean, seems like it was not changed from the previous client.

Wi-Fi was complimentary, but available only in the lobby. Breakfast was average.

The area seemed very nice, not far from the Victoria Station.

On the downside, there was no hot water, which was quite unconformable as the temperature was not suitable for cold showers. Also, the staff was not very friendly.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Experience a great Indian hotel in Mumbai”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Now here is a really nice hotel with great style, great rooms (spacious, clean and comfortable) great customer service, great location and extras like free internet access and gym thrown in. This hotel is a great find. I've now been in Mumbai about 8 times and highly recommend this hotel if you're looking for a medium priced hotel with very clean rooms, very friendly and helpful staff and a great location as well. The hotel is a good 5 mins walk to VT station and a good 15 mins to Colaba and the Gateway to India etc. The hotel even has free internet. My room did not have access but the staff of the breakfast room bent over backwards to turn the Cinnamon Room into my office which I could use as long as I liked. Front desk staff were also superbly helpful. 10 out of 10 for customer service, location and ambience! (the hotel dates from 1922). I had a delightful stay and know where I'll be going on my next visits to Mumbai. Western hotel chains could take a lesson from this hotel!

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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brussels
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“quiet and comfortable”
4 of 5 stars Reviewed 12 January 2012

The hotel has a lot of character with its art deco style and 1950s furniture. Large rooms, newly renovated bathrooms. The little details (a hairdryer in the room, a newspaper brought to the room in the morning) are worthy of a fancier hotel. Staff let me check in at 8am after a night train ride, very much appreciated. The location is a short cab ride or walk off the main streets but has the great advantage of being quiet and peaceful.
only downside - mosquitos in the room (other guests had that too)...

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask hez2 about Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Too comfortable place! Brilliant! The best hotel we stayed in India.”
5 of 5 stars Reviewed 3 January 2012

We went to this hotel without the reservation. We were in India quit a long time and wanted to rest. Also We had a very little amount of money. They showed us a very clean big room, and price was...same as what I knew from the travel book. But I asked the reception to show us the cheapest room and they just asked our budgets. And they offered the same room with our budget.
The room was very clean. The best hotel we've stayed in India. Shower was strong enough, hot shower available. The best part is that the bed. We kept sleeping over 12hrs, the bed cover, cushions were verycomfortable. Highly recommend.

Taxi to the airport, they gave us a good deal as well.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chika020484 about Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Pleasent stay in Mumbai”
4 of 5 stars Reviewed 31 December 2011

We stayed at the Grand Hotel for only one night at the end of a 5-week trip to India. The hotel is located in a very interesting area, the Ballard Estate, which is very quiet and yet only 15-20 minute walk to the Gateway of India, Kala Ghora and other attractions, The room was spotless, the bed extremely confortable and the bathroom was quite modern and the biggest we had in India. It only has hot water for about 3 hours in the morning and 3 in the evening, but this wouldn't be a big problem for most travellers. Wi Fi is provided free of charge and there is a computer in the lobby which guests can use for free. Breakfast is complementary and quite adequate. We didn't have dinner at the hotel but for what I've seen in the menu it looks very expensive.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Grand Hotel

  • Grand Hotel Mumbai
Address: Ballard Estate | Ballard Estate, Mumbai 400001, India
Price range (per night):* INR5,447 - 6,392

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