Having stayed at his hotel 3 time a year over the last 2 years I have to say I am always satisfied. I have only stayed at the Taj Bandstand one time and I prefer the ITC Grand Central for its location and good service. The Hotel is of the grand old style and the rooms not as modern as some but they are very comfortable and offer a range of luxurious items not offered on other hotels globally, at the rate they charge.  Numerous pillow options, scented towels for sleep time are some of the luxurious standards in this hotel. My only criticism would be the amenities seem cheap and not of the standard one would expect from a 5 star global hotel. I would expect L'occitane or similar amenities in the bathroom.

There are numerous excellent restaurants that  offer a good choice for dinner or lunc, and I particularly like the Kebabs and Curries restaurant.

I always book a room with access to the Point of View lounge on the 30th floor as it is an excellent place for meetings and also have board rooms for formal meetings. At night a selections of snacks are available and the service is always superb no matter the time of day.

Concierge is especially helpful with sim cards, flowers and whatever needs you have to conduct to conduct business in Mumbai.  

This is an excellent business hotel and I would recommend it to anyone looking for a 5 star business hotel in Mumbai.

After having spent more than 150 night in ITC Grand Central during last year I still remain surprized by the standards offered by the Hotel. Really confortable and familiar with all the facilities to get a business trip more easy than possible. I can definitively suggest this place to any business man in particular for the central position of the hotel permitting to reach any location in less time.
The personnel is competent and able to satisfy all request becaming in few time more than simple personnel but maybe friend.

We stayed in Sheraton in our first night in India. It was a great choice because Mumbai seems very chaotic and a little scary at first sight (and second too :)). When I looked the city from my room I felt that I was inside a bubble.
In the next days I dreamed about the Sheraton bathtub, potable water and the magnific breakfast that I had. This image of luxury was always with me during my travel.
The room was spacious with a great view of the city and the bathroom was huge, it had a large bathtub and a shower.
The breakfast had lots of variety: fruits, bread, natural juices, cheese.
We arrived from the Mumbai airport in great style, in a decrepit cab that made all the employers laugh. It was a funny moment that I will never forget.

9 months after previous visit, not much change, very good service, equipments have been upgraded in the gym (which is by the way very bright with natural night... don't feel like running in a cave!).
Will give 4 not 5 because:
- after 10 nights and a bill of more than 100K rupies setlled in the morning, I came back at the hotel to get my luggage and wait for my transfer to airport... I was denied a coupon for internet wi-fi for 1 hour, unacceptable, especially Im SPG Platinum...
- staff at the Dublin bar are not on par with the rest of the crew... too familiar, can't pour a beer properly, too busy to chat between themselves or watch cricket to attend to clients