We stayed at this hotel from 24 Dec 11 to 29 Dec 11. We had booked a double bed room and were paying the higher rate price for this room.
On arrival we were given a twin room as they said they didn't have any other rooms available. Why take a booking which they could not fulfil? The following day after a lot of haggling, they 'found' us a double bed room.
The tap in the bathroom was already severely worn out and quite loose, so it was no surprise when the tap came off!!! After letting the reception know about this, housekeeping changed the tap for us. OK, we thought that would be the end of it. But the following day, we got a call from housekeeping informing us that we have to pay Rs 4500 (about £60) because we 'intentionally' broke the tap.
Having travelled far and wide, this seemed ridiculous. A hotel that claims to be 3/4 star should have its rooms properly maintained rather than replacing items when they finally come to the end of their lives. If they had taken care of their rooms in a proper way, this would have not happened in the first place!
We had to put up quite a fight to speak to the manager who never showed up and evenutally they removed the charge for replacing the tap from our bill without even having a courtesy to clarify the situation. The whole experience put a big blot on our holiday.
- Ramee Guestline Hotel
- Hotel Ramee Guestline Dadar
