I would rate this hotel as average-good in terms of cleanliness & food.

Location is ok, and was good for access to Karol Bagh/Connaught Place during the day but as a lone travelling female did not feel overly safe in the evening, though think this would apply to other hotels in the capital anyway.

I too booked a pre-arranged taxi from the airport which did not turn up & had to haggle on my own at 02.00am so would not rely on this selling point.

On my first am, going down to reception for a stroll of the local area I was told a taxi had been arranged for me to arrange a tour of the city. Altough annoyed at first that they'd arramegd my own time I went along with it & would actually reccommend this if you have free time as I negotiated a reasonable price for 1.5 day tour of all the main tourist points in Dehli old & new town in an a/c car and although stopped off at a cple of shops over the 2 days found this not to be an uncommon situation when getting transport in India.

I would also be aware/take all booking details with you as I was charged slightly more than I booked for.

However Overall I would reccommend this hotel as long as you are wary on prices/booking arrangements.

I used this hotel to overnight between international and national flights.
Website said they had Hotel pickup. I had to call to confirm and then they tried to charge me for it.

The trip to national airport was double the usual cost.

They said they would exchange money at 39rs/dollar..the then current rate. in the morning . I was in a time crunch and believed them. When it came time to exchange money the rate was 37rs/dollar.

The rooms had peeling walls and some mold..

They were clearly dishonest in their advertising and behavior. I am sure there are worse hotels in New Delhi, but for the price and the conduct of these people I would strongly recommend you go elsewhere. (I paid $70 US)

Travelling from UK,we used this hotel(on the fringe of Carole Bagah mkt) twice-at the beginning and end of our india tour for one night on each occasion. The double room was quite generous and , situated to the rear of the building, not overly affected by street noise.However, since the hotel finish was predominately marble, including the floors, we did suffer from some in-house disturbance where the occupants above insisted on dragging the furniture around the floor for some reason with the resulting clangour a mite irritating. All aspects were Clean Clean Clean and this is why, after reading some reviews of what can be had in Delhi, we gave 4/5. Rooftop restaurant was quite enjoyable although slightly restricted menu-wise. The food was fresh though and the service friendly. A hotel that delivered all that we needed and we would use it again because it throws up no horrors and avoids the lottery of selecting an alternative.
NB this hotel selected for us by our tour operators-"COLOURFUL INDIAN HOLIDAYS aka PACKAGE TOURS INDIA -if you want the seeming contradiction of a fully superior service with huge savings while touring India, take our unreserved recommendation. Superb throughout.

Stayed here for a week although went on a tour for 3 days.I had arranged an airport pick up direct with the hotel via email but no-one was there to meet me on arrival at the airport,so had to haggle a price with a taxi to get me to the hotel at 2.00 in the morning.On arrival at the hotel was told that there was a fault with the electricity in my room and would have to stay at another hotel round the corner,which was a hovel-the fridge constantly buzzed and when I thought of pulling the plug to shut it up-on seeing the wires(without plug)fed directly into the socket,I thought better not to.
The next morning when I finally checked in to my room,my initial impressions were that it was cleaner and generally in better state of repair than the one the previous night but it left a lot to be desired.Rooms are noisy and hot water is limited.Breakfast is basic but ok.Don't change money in the hotel.You'll get a very poor rate and it is not official, ie no encashment certificate and straight out of the receptionists pocket.Karol Bagh area looks dodgy but is quite safe as long as you take basic precautions.Only really used hotel as a base to sleep as there's not much else to do.Not far to connaught place by taxi/rickshaw.For the money you could find somewhere much better.