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Hotel Westend Inn – reviews, photos

2.5 of 5
Near Shiv Murti, National Highway No 8, Rang Puri, New Delhi 110037, India
Hotel amenities
Hotel Westend Inn
Ranked #353 of 530 hotels in New Delhi
3.5 of 5 stars 17 Reviews
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17 reviews from our community

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Plano, Texas
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Worst Service, Worst rooms Avoid at all costs”
1 of 5 stars Reviewed 17 October 2006
3
people found this review helpful

We stayed here because a travel agent booked us in saying it is a 4 star.

1. Check in was pathetic, they always give a bad room first. They will change to better room after you complain.

2. They will say no payment was made by travel agent; but that was not always the case & makes your checkout longer.

There seem to be preferential treatment to foreigners for some odd reason.

  • Stayed October 2006, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
1 review
4 helpful votes 4 helpful votes
“Fewer stars than you might expect!”
2 of 5 stars Reviewed 12 October 2006
4
people found this review helpful

We were part of a British group booked into this hotel for two nights while touring Delhi. This was a change from our original hotel itinerary in the Delhi area -- and it was somewhat disappointing. On the plus side, it is close to the airport. But in most regards it is not up to strong standards if you are looking for a four or five star hotel. This is two or three stars in Paris at best (and yet it is far from any tourist sites and shopping). The dining room food was adequate, although some in our group went hungry (not liking the few choices). Breafast selections especially were limited. The pool is fine and lovely in the afternoon, but sunset does bring mosquitoes (be sure to have and use your spray). The English language is a challenge for some of the staff, so communication can be humorous or frustrating. The property itself is not bad and has potential. However, some aspects of the rooms are rundown and needing more diligent and regular ongoing maintenance. The hotel is in three buildings. One has a lift, the other two (on two floors each) do not (just so you know). Overall, this hotel was a disappointing ending to our week in India -- our other hotels, in Agra and Jaipur, had been so very much nicer, cleaner, and better run.

  • Stayed October 2006
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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A TripAdvisor Member
New York, NY
1 review
6 helpful votes 6 helpful votes
“Nightmare. Avoid at all cost”
1 of 5 stars Reviewed 22 April 2006
6
people found this review helpful

I am an Indian living in the US. I am extremely patriotic and proud of India. But this is not about India, just a WARNING about this hotel.

I was transiting via Delhi and had to spend the night. The airport counter recommended this hotel and gave me a ride to the place.
- Check in went on well
- Noticed a party going on in one of the rooms with loud music and over 50 guests and called the front desk if they knew about a party and when it would end. The sound was reverberating since the rooms were all facing an open center area and the volume was way up on the powerful sound system.
- Response: "No we don't, there is no party". (Hmm that's an odd response right?? )
- By around 10:30 PM it was getting louder and the children were running around knocking on doors waking people up.
- This triggered a whole bunch of guests (mostly people transiting and spending just the one night weary and tired) to come out of there rooms and complain.
- Now the staff said they knew about a scheduled "Reception party" in one of the rooms and did not let people know during check in and that they cannot ask the people to reduce their noise "since they were in their room".

For crying out loud, there are over 50 people spilling out of the room, loud music reverberating and children running around knocking on all doors.

Its very odd that a hotel would ignore all their guest for a party. It may very well be that they got a whole bunch of money for it, but shouldn't a hotel of this standard live up to it. The party went on till well over 2:00 AM. In spite of guests complaining and simply too tired from their travel do walk out of the hotel.

Now don't even get me started on the service at "breakfast", where there were over 8 staff helping around 10 guests, where two of them were ganging up on an American guest for taking a second cup of coffee. Apparently each time you take anything, they need to note it down and put it on your tab.

Back at the airport, I asked the same counter which recommended this place and found that a lot of people have bad experience at this place and that they are forced to recommend this place since the owners are politically connected.

Now i truly believe that all the "Stars" that this place may have or get, is all because of the political connections.

  • Stayed January 2006, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“stay away”
1 of 5 stars Reviewed 22 April 2006
2
people found this review helpful

very run down, dirty and mosquito ridden - don't believe the non-smoking policy, there are no non-smoking rooms and they all smell of stale cigarettes. The front half of the attached building is collapsing, half demolished, looks like an earthquake zone. Definitely not 4* quality but if you can get a really, really cheap deal it's manageable for one night. Buffet was disorganized but OK. Yes it's close to airport but nothing else is.

  • Stayed April 2006
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Dushanbe, Tajikistan
1 review
10 helpful votes 10 helpful votes
“Worse hotel experience in 20 years...”
1 of 5 stars Reviewed 11 November 2005
10
people found this review helpful

On the basis of description found on the web, I expected to have 2 relaxing nights in a hotel with small garden and swimming pool. In fact, the only positive facts about it are: (1) it is close to the Airport (indeed, you hear the planes) and (2) it has a swimming pool (which you may not need so much if your aim is to sleep...). In short, a collection of the worst imaginable:
- doors are paper thin, and windows have single pane which, as the hotel is next to a major highway, means constant traffic noise, and full 'perception' of hotel noises as well - in fact, we did not sleep for more than 50% of the nights we spent there...
- staff is at best strange, usually fully dismal: receptionist not really speaking English (understands AM for PM and therefore your airport pickup is not there, for instance) - also loving to wash the floor and clean the rooms in the middle of night, preferably making as much noise as possible in the process, and speaking really loud, so you have no chance to sleep
- sub-optimal food
- particularly gloomy court for dinner and breakfast
- not-so-clean bathrooms
- no customer service and attention,
- and the cherry on the pie: our second night, a drilling rig was operating (a large one, to dig a deep well) just 10m from our bedroom - at 8pm I called: 'will stop in 5 minutes', at 8:30 'will stop in 1 minute', at 9 I called the manager, at 9:15 I went to fetch the manager myself and drag him literally to the rig, at 9:15 I had to bring the manager again, and finally at 9:30 the rig stopped operating...the staff that said 'it will stop in xx minutes' not only did nothing, but did not even check - they just replied this to keep us 'happy' -
in short, I did not believe it could get that bad, particularly at that price. STAY AWAY BY ALL MEANS!

  • Stayed November 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Hotel Westend Inn

  • Westend Inn Delhi
  • Hotel Westend
  • Hotel Westend Inn Delhi
  • Westend Inn
Address: Near Shiv Murti, National Highway No 8, Rang Puri, New Delhi 110037, India
Price range (per night):* INR1,950 - 3,450

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