I was booked into this hotel through a travel agent. When i was taken to the room, lights were not working, water was leaking in the toilet, they changed my room. I was to originally stay in Raunak International, but they put me into Raunak Plaza. The second room they put me into did not have the bed fully made, I had to ask them to get a covering sheet. The blanket that went over the sheet looked dirty as. I asked for coffee in the night, they sent it in a flask that had not been ever cleaned and had mould all around as I poured the coffee, I returned the coffee and still payed for it. In the morning I went to the toilet, it looked as if it had not been cleaned in ages, I could see the faeces stuck all over the rim of the toilet seat. I had to call the so called reception, made up of a desk and chair. I had a cleaning man come up and clean the toilet. In the night, I made the mistake of ordering bed tea for 6.30 am. which did not arrive till 7.30 because the milk had not arrived. The breakfast that I ordered the previous night, was brought in by the man who had had just then cleaned the toilet. He brought continental breakfast along with it on an extremely dirty tray. When enquired about it, I could not get much in answer. I don't know if he cleaned his hand between cleaning the toilet and serving my breakfast. In India people who clean the toilets do not serve food. In the afternoon, after I returned from my shopping, I saw all the trays with dishes from the breakfast left outside the doors of some of the rooms. When leaving I told them that I had not ordered the continental breakfast, they told me it was part of the package and still had to pay for it.That evening I left for Singapore, and ended up with food poisoning. The worst hotel I have ever stayed. It was dirty, nobody cared, no empathy or consideration. It was like a pig sty. No body should ever stay there and end up sick like me.
Room Tip: None. I cannot suggest any because I did not see anything nice except that it is close to shops.
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