We visited the Tourmaline in Kandy for the second time this year and we were happy to find that standard was the same - so it wasn't just a first time experience. From the door girl to the front desk girls and boys and overall staff - always very friendly, helpful and with a smile on their faces. After a long and tiring journey, you are greeted with a smile, a cool towel and a cup of tea of you own choice. A very nice gesture.
Rooms are superb, lots of space, large comfortable bed and everything clean. Instead of a la carte at the Tourmaline we went up to the Topaz for buffet - it was delicious. Here also perfectly organized friendly staff - making your meal a pleasure. From the dinning room you have the best view over Kandy, try spotting the Temple when you are there.

The hotel is located on a hill outside of Kandy. It is quite a trip to get there so better plan your own transportation.
The hotel lobby has been renovated and looks pretty nice .. unfortunately this was not the case for the room we got on the lower floor.
The room was really old, moldy and noisy. Beds were of a bad quality. Deisgn from the 50's ...
Food was average, nothing special about it.
Apparently, it is possible to get a renovated room if paying extra .. but we didnt know that in advance.
As a conclusion, I would say, try to get an renovated room or ... go somewhere else.

Large clean rooms on the ground floor. Don't know what the others are like. Food was delicious, very friendly and helpful staff and an excellent front desk management.

BUT difficult to find and unfortunately a Stop-and-Go Hotel. People come in the evening, some might have dinner, and go straight to bed and are off again early next morning. The musician has no audience in the evening and the bar tender board to death, so how can they do a good job.

The hotel is out of Kandy and it is on the top of a hill. To get to the hotel is a great challenge, bus will not fit in the narrow streets. The lounge is okay, the staff is very friendly and helpful, however the rooms are awful! It is like a time-travel back to the 50s. That would be no problem if the furniture were in good condition, but how it looks right now... unacceptable!

The bathroom was a bit dirty.