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Tourmaline Hotel – reviews, photos

over looking the breathtaking Hantana | near the Topaz, Kandy, Sri Lanka
Hotel amenities
Tourmaline Hotel
Ranked #13 of 34 hotels in Kandy
4.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    3
    11
    5
    1
    0
Date Rating
Colombo
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Tourmaline 2 Deluxe Rooms”
5 of 5 stars Reviewed 31 July 2011
1
person found this review helpful

We visited the Tourmaline in Kandy for the second time this year and we were happy to find that standard was the same - so it wasn't just a first time experience. From the door girl to the front desk girls and boys and overall staff - always very friendly, helpful and with a smile on their faces. After a long and tiring journey, you are greeted with a smile, a cool towel and a cup of tea of you own choice. A very nice gesture.
Rooms are superb, lots of space, large comfortable bed and everything clean. Instead of a la carte at the Tourmaline we went up to the Topaz for buffet - it was delicious. Here also perfectly organized friendly staff - making your meal a pleasure. From the dinning room you have the best view over Kandy, try spotting the Temple when you are there.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Doha, Qatar
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Great location but poor room quality”
3 of 5 stars Reviewed 17 June 2011
1
person found this review helpful

The hotel is located on a hill outside of Kandy. It is quite a trip to get there so better plan your own transportation.
The hotel lobby has been renovated and looks pretty nice .. unfortunately this was not the case for the room we got on the lower floor.
The room was really old, moldy and noisy. Beds were of a bad quality. Deisgn from the 50's ...
Food was average, nothing special about it.
Apparently, it is possible to get a renovated room if paying extra .. but we didnt know that in advance.
As a conclusion, I would say, try to get an renovated room or ... go somewhere else.

  • Stayed April 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colombo
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great View”
4 of 5 stars Reviewed 7 March 2011
2
people found this review helpful

Large clean rooms on the ground floor. Don't know what the others are like. Food was delicious, very friendly and helpful staff and an excellent front desk management.

BUT difficult to find and unfortunately a Stop-and-Go Hotel. People come in the evening, some might have dinner, and go straight to bed and are off again early next morning. The musician has no audience in the evening and the bar tender board to death, so how can they do a good job.

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Budapest
Senior Contributor
45 reviews 45 reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
“Spectecular view but terrible rooms”
3 of 5 stars Reviewed 27 February 2011
1
person found this review helpful

The hotel is out of Kandy and it is on the top of a hill. To get to the hotel is a great challenge, bus will not fit in the narrow streets. The lounge is okay, the staff is very friendly and helpful, however the rooms are awful! It is like a time-travel back to the 50s. That would be no problem if the furniture were in good condition, but how it looks right now... unacceptable!

The bathroom was a bit dirty.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Now this is a great hotel!”
5 of 5 stars Reviewed 7 February 2011
1
person found this review helpful

An amazing hotel with great value for money. Make sure to book a superior room in the new wing facing the landscapes. You will not be disappointed. The breakfast menu was limited but very good especially the waffles. The staff was super-friendly and accomodating. One must have a driver & car though since public transport in the hotel area is non-existant. One needs a car anyway in Kandy to survive :)

Pssst.. the hotel allows outside food delivery ;) We ordered Pizza Hut once.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Tourmaline Hotel

over looking the breathtaking Hantana | near the Topaz, Kandy, Sri Lanka
Price range (per night):* INR6,497 - 10,082

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