After a gruelling drive through a thick fog, it was a very warm welcome that I received at Serena. I found the staff to be very well trained and they went out of the way to make me comfortable and at home. They guided me, helped me through emergencies and generaly supported. What more can one ask? The toom was lovely.and dinner was well served. Great and unforgettable experience.

This is a very charming hotel. Small, with little facilities, but very cozy. It is like an old muslin castle or palace and is worth trying. I was at the executive floor (first floor). It has a few amenities but the room was spacious and nicely decorated with typical furniture and decors but tastefully chosen, unusual in the modern hotels. It is a small hotel but I felt very comfortable. The bathroom on the contrary was very small. The service was correct although I did not make much use of them although the executive floor has a butler service. I will repeat.

This hotel is seems to be a ghost house. Very expensive with not services. I stay for 2 nights in April 2009 and my stay was terrible. There is not any service for staying pplz but lot of restriction. Rooms are smelly and not cleaned regularly. I do not recomment this hotel to any one. On top of it its too expensive.

I have stayed in this hotel a number of times. There is actually not any other quality hotel in this town. I have always found the hotel to be welcoming, clean and well kept. It's really just a place to stay, and not to be relied upon as a full service hotel. In fact it is more for business user's. If you keep your eyes open you may spot famous cricketers here, as this is where the teams stay.