Lovely spot on Santo Domingo Beach. Gardens well tended. Our cabin was rather spartan but very clean. And the water in the shower was REALLY HOT. The staff was pleasant and generally helpful although a shuttle van that was supposed to pick us up after a volcano hike was an hour late. Although the food was rather expensive, the fresh fish was superb. Drinks were expensive too but all were made with double shots.

We planned a December trip to Ometepe to tour the island and see some remote natural beauty. It was our 1st trip to Central America and didn’t know what to expect – there were a variety of experiences reported on several travel sites. We were pleasantly surprised that the actual hotel was as good as the website site – it’s hard to capture a beautiful vista on a two dimensional screen. The staff were helpful, our cabin clean and the food delicious. The views while dining are why we chose this location. The beds were good enough – we didn’t expect Hilton / Marriott type bedding. One note - after the rainy season ends in the fall, the water level in the lake is high ie little to no sand on the beach.

What I really want to point out is the responsiveness and compassion of the staff and owner, Sonia, for helping me with a medical problem we experienced while there. Without their assistance, the outcome would have been very different. Many thanks to all and can’t wait to go back!

You know this kind of place - they have been "the" place to be for so long that they have lost a bit of perspective. The staff are not unfriendly, nor are they friendly. The rooms aren't bad, but they just aren't that good. The restaurant is decent, but it is priced like something special (we differ on this from the guidebook which rates it highly). We stayed for one night andthought that the overall gestalt of the reviews was accurate. Our overall impression is 3/5.

I was underwhelmed by this hotel despite the fact that, by most accounts, it represents the best Ometepe has to offer. Rooms in the hotel part of the complex were small and dark. I don’t mind rustic but I do mind a $30/night (pricey compared to other places I’ve stayed in Nicaragua) room with a bathroom full of bugs. Literally – my first night there they covered almost every surface. When I asked the person at the front desk if something could be done, they handed me a can of Raid. Ok, so I filled the place with fumes and was left with a bathroom full of dead bugs. I was told it could be cleaned while I ate dinner but upon returning to my room, nothing had been done. I was forced to head downstairs first thing in the morning to ask to have my room cleaned before I could shower or use the bathroom. I will say that they did respond quickly to this request.
I wish I could say better things about the restaurant as I really wanted to like the food – the menu was quite appetizing. Unfortunately, the food was not (and it wasn’t cheap) plus I’ll echo the comments of others that the staff just didn’t seem particularly attentive or friendly. I rented a bike for part of the day and was initially given one with obviously flat tires. I had to point out why I was trading it in for a different one.
The setting is pretty and perhaps the cabanas are a better option than the hotels (although I met a couple who had their hiking shoes stolen from their patio while they were trying to dry them out, post-volcano hike). Overall, unimpressive.